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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a fast-growing international engineering business with a supportive culture.
- Benefits: Enjoy a competitive salary, pension plan, life insurance, and 25 days holiday.
- Why this job: Be part of a collaborative team and enhance your tech skills in a dynamic environment.
- Qualifications: Experience with SCCM, Intune, and strong troubleshooting skills required.
- Other info: Half-day Fridays for a better work-life balance and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about technology and enjoy helping colleagues get the most from it? A fast-growing international engineering business is seeking an IT End User Support Specialist to join their team. In this hands-on role, you'll ensure colleagues can fully leverage hardware, software, applications, and devices to work efficiently and effectively, while delivering an excellent user experience.
Working hours: 37 hours per week, with a half-day on Fridays (finishing at lunchtime).
What you'll do:
- Provide high-quality IT support to colleagues across the business.
- Be a key point of contact for IT queries and troubleshooting.
- Resolve hardware and software issues, escalating when necessary.
- Assist with setup, maintenance, and administration of IT systems, networks, and devices.
- Contribute to continuous improvement of IT processes and tools.
What we're looking for:
- Experience with SCCM or Intune.
- Confident administering and maintaining networks.
- Experience with a variety of hardware: desktops, laptops, printers, and mobile devices.
- Strong troubleshooting skills for hardware and software issues.
- Knowledge of ITIL processes (ITIL V3 or V4 certification is desirable).
- Proficient in O365 and Microsoft operating systems.
- Understanding of Active Directory, Azure AD, and Exchange.
Why this role is great:
- Work in a collaborative and supportive environment.
- Company pension plan with up to 7% employer contribution.
- Life insurance up to 2x annual salary.
- 25 days holiday per year.
- Half-day Fridays to enjoy a better work-life balance.
If you enjoy problem-solving, supporting colleagues, and working with modern IT systems in a fast-paced, international business, this could be the perfect role for you.
Thame - IT Support - Lucy Group in Oxford employer: Insignis
Contact Detail:
Insignis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thame - IT Support - Lucy Group in Oxford
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for an IT support role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot hardware or software issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology! During interviews, talk about the latest tech trends or tools you've been experimenting with. This will demonstrate your enthusiasm and commitment to staying current in the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Thame - IT Support - Lucy Group in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with SCCM, Intune, and any troubleshooting you've done. We want to see how you can help us support our colleagues!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you’ve helped others in the past. Let us know why you’re excited about joining our team at Lucy Group.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues before. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Insignis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and the various hardware you'll be working with. Be ready to discuss your experience with troubleshooting and how you've resolved issues in the past. This will show that you're not just familiar with the tools, but that you can use them effectively.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled IT challenges before. Think about specific situations where you had to troubleshoot a hardware or software issue. This will demonstrate your ability to think on your feet and provide high-quality support to colleagues.
✨Understand the Company Culture
Research Lucy Group and their approach to IT support. Knowing their values and how they operate will help you align your answers with what they're looking for. Plus, it shows that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about their IT processes, how they handle continuous improvement, or what a typical day looks like for an IT End User Support Specialist. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
