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- Tasks: Lead client services to enhance experience and ensure operational excellence.
- Company: Fast-growing FinTech company with a focus on innovative cash management solutions.
- Benefits: 25 days holiday, private medical insurance, hybrid working, and team socials.
- Why this job: Shape client experiences and grow your career in a dynamic environment.
- Qualifications: Strong relationship-building skills and attention to detail required.
- Other info: Join a collaborative team dedicated to outstanding client service.
The predicted salary is between 36000 - 60000 £ per year.
Insignis is a fast-growing FinTech company with offices in Cambridge and London. We provide innovative cash management solutions to help clients optimise returns and reduce risk. This is an exciting opportunity to join a dynamic team during a period of rapid growth. You will play a key role in shaping our client experience and have the chance to develop your career as the business evolves.
We value integrity, attention to detail, and strong relationship-building skills. At Insignis, your ideas matter—you will be part of a collaborative environment where contributions are recognised and rewarded.
The Client Services team is a collaborative group dedicated to providing outstanding service to our clients. The team consists of a Head of Client Services, Manager of Client Services, a Team Supervisor, and a mix of Specialists, Senior Specialists, and Associates who work together to ensure client needs are met efficiently and professionally. Each member plays a vital role in delivering accurate administration and exceptional client support.
The Client Services Resolution and Quality Lead will provide crucial support to the team, ensuring smooth and efficient operations.
- Key systems for case management and telephony
- Complaint and incident management process
- Performance data for ongoing process reviews
- Delivery of continual service improvement
As Client Services Resolution and Quality Lead, you will play a pivotal role in maintaining and driving operational excellence to ensure the client experience is maintained and developed to meet the change in the services we provide.
Benefits:
- 25 days holiday (exc. Bank holidays)
- 5% Pension Employer Contributions
- Private medical insurance with Vitality
- Health cash Plan with Medicash offering contributions to dental, optical and much more
- Enhanced Parental Leave
- Cycle to Work Scheme
- Monthly team lunches, quarterly company socials
- Hybrid working pattern in London office, 3 days in the office, 2 days remote.
Client Services Resolution and Quality Lead in Cambridge employer: Insignis
Contact Detail:
Insignis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Resolution and Quality Lead in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Insignis on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their client services approach. Think about how your skills align with their values of integrity and attention to detail. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Insignis team.
We think you need these skills to ace Client Services Resolution and Quality Lead in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Resolution and Quality Lead role. Highlight your experience in client support and any relevant skills that align with our values at Insignis, like integrity and attention to detail.
Showcase Your Team Spirit: Since we value collaboration, don’t forget to mention your experience working in teams. Share examples of how you’ve contributed to team success and built strong relationships with clients or colleagues.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your passion for client services come across in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Insignis!
How to prepare for a job interview at Insignis
✨Know the Company Inside Out
Before your interview, make sure you research Insignis thoroughly. Understand their cash management solutions, recent developments, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Client Services Resolution and Quality Lead, strong relationship-building skills are crucial. Prepare examples from your past experiences where you've successfully built rapport with clients or resolved conflicts. This will demonstrate your ability to enhance client experience.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and operational excellence. Think of specific situations where you improved processes or handled complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Attention to Detail
Attention to detail is key in this role. Be prepared to discuss how you ensure accuracy in your work and how you’ve implemented quality checks in previous positions. This will reassure the interviewers that you can maintain high standards in client services.
