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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing international business with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, and a solid pension plan.
- Why this job: Make a real difference by helping users maximise their tech experience.
- Qualifications: Experience with SCCM, Intune, and troubleshooting hardware/software issues.
- Other info: Work in a dynamic environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT End User Support Specialist – On-site – Sowerby Bridge
We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.
Role Responsibilities
- Provide high quality End User IT support to colleagues and stakeholders across the business
- Act as a key point of contact for the wider business and the IT Support function
- Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed
Experience and Skills
- Experience with SCCM or Intune
- Confidence administering and maintaining networks
- Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
- Strong background of troubleshooting hardware and software related issues
- Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
- Excellent knowledge of O365 and Microsoft OS’s
- Understanding and experience of Active Directory, Azure AD, and Exchange
- Company pension plan up-to 7% employer contribution
- Life Insurance up-to 2x your annual salary
- 25 Days Holiday per year
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
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Information Technology Support Specialist employer: Insignis Talent
Contact Detail:
Insignis Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific hardware or software issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT End User Support Specialist. Highlight your experience with hardware, software, and troubleshooting, as well as any relevant certifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can enhance the user experience at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention your experience with SCCM, Intune, and any other tools you've used. We’re keen to know how you’ve tackled IT challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Insignis Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and the various hardware you'll be working with. Be ready to discuss your experience troubleshooting issues and how you've resolved them in the past. This will show that you're not just familiar with the tools, but that you can effectively use them to support end users.
✨Showcase Your ITIL Knowledge
Since the role involves working within an ITIL environment, it’s crucial to demonstrate your understanding of ITIL principles. Prepare examples of how you've applied ITIL practices in previous roles, especially in incident management or service delivery. This will highlight your ability to contribute to a structured support environment.
✨Communicate Clearly and Confidently
As an End User Support Specialist, communication is key. Practice explaining technical concepts in simple terms, as you’ll need to assist colleagues who may not be tech-savvy. During the interview, focus on clear and concise communication to convey your ideas effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
