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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing international business in the energy technology sector.
- Benefits: Enjoy 25 days holiday, life insurance, and a generous pension plan.
- Why this job: Make a real difference by helping users maximise their tech experience.
- Qualifications: Experience with SCCM, Intune, and strong troubleshooting skills required.
- Other info: Work in a dynamic environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.
Role Responsibilities
- Provide high quality End User IT support to colleagues and stakeholders across the business
- Act as a key point of contact for the wider business and the IT Support function
- Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed
Experience and Skills
- Experience with SCCM or Intune
- Confidence administering and maintaining networks
- Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
- Strong background of troubleshooting hardware and software related issues
- Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
- Excellent knowledge of O365 and Microsoft OS’s
- Understanding and experience of Active Directory, Azure AD, and Exchange
- Company pension plan up-to 7% employer contribution
- Life Insurance up-to 2x your annual salary
- 25 Days Holiday per year
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Energy Technology and Administrative and Support Services
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Information Technology Support Specialist employer: Insignis Talent
Contact Detail:
Insignis Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would handle common hardware and software issues, as well as your experience with tools like SCCM or Intune.
✨Tip Number 3
Showcase your passion for IT support during interviews. Share examples of how you've gone above and beyond to help users in the past, and highlight your knowledge of O365 and Microsoft OS’s.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hardware, software, and IT support. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can enhance the end-user experience. Keep it friendly and professional – we love a personal touch!
Show Off Your Certifications: If you've got any relevant certifications like ITIL V3 or V4, make sure they’re front and centre in your application. We value continuous learning and want to see how you’ve invested in your professional development.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Insignis Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and O365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with hardware and software. This will show that you're not just familiar with the tech, but that you can effectively support end users.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem or help a colleague with a tech challenge. This will demonstrate your ability to think on your feet and provide top-tier support.
✨Understand the Business Context
Research the company and its goals. Knowing how your role as an IT Support Specialist fits into the bigger picture will help you articulate how you can contribute to the business. It’s all about enabling users to achieve their objectives, so be ready to discuss how you can enhance their experience.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to hypothetical situations where you need to troubleshoot an issue or manage a user’s expectations. This will help you demonstrate your thought process and approach to real-world problems.
