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For Companies At a Glance
- Tasks: Lead a team, manage job allocations, and oversee service operations.
- Company: Join a leading manufacturer in the electrical energy market with over 30 years of experience.
- Benefits: Enjoy a full-time, permanent role in a supportive office environment.
- Other info: Office-based role in sunny Aberdeen; perfect for those who thrive in a collaborative setting.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Experience in service engineering support and team leadership is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Admin Manager
Dyce, Aberdeen | Full-time, Permanent | Office Based
We are working with a renowned manufacturer in the electrical energy market, with 30+ years’ experience providing their products across UK, Europe and Middle East.
We are hiring for a brand new role, Service Admin Manager to join us in our Aberdeen HQ to coordinate and direct our Service Admin Team, responsible for assigning maintenance and repair jobs to our team of Service Engineers here in Sunny Scotland.
In this role, you will be responsible for;
- Oversee 2 Service Administrators – providing support, guidance and development.
- Job allocation to the Service Engineering Team
- Coordination of local accommodation for assigned engineers
- Filling, reporting and service invoicing
- Raise and manage purchase orders for equipment and parts required for jobs
- Management of order status, delivery status
- Monthly reporting of service stats
- Management of annual leave and timesheet submissions for Service Engineers
- Manage approvals of purchase requisitions
- Ad hoc duties as required
To be considered for this role, we are seeking;
- Previous experience supporting service engineering department, managing parts orders.
- Demonstrable experience of team leadership, management or in a supervisory role.
- Competent use of Microsoft Suite – outlook, word, excel.
- Knowledge of coordinating business accommodation and travel – beneficial.
- Able to attend the office 5 days a week.
Wish to apply?
Please send a copy of your CV in application to Anna Curtis
Customer Service Supervisor employer: Insignis Talent
Contact Detail:
Insignis Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the electrical energy market and the specific products offered by the company. This knowledge will not only help you understand the role better but also demonstrate your genuine interest during any discussions.
✨Tip Number 2
Highlight your previous experience in managing service engineering departments or similar roles. Be ready to discuss specific examples of how you've successfully led teams and coordinated tasks, as this will be crucial for the Customer Service Supervisor position.
✨Tip Number 3
Brush up on your Microsoft Suite skills, particularly Excel, as you'll likely need to manage reports and data. Consider preparing a few examples of how you've used these tools effectively in past roles to share during your interview.
✨Tip Number 4
Network with professionals in the industry or reach out to current employees at the company via platforms like LinkedIn. This can provide you with insider insights and potentially give you an edge in your application process.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering support and team leadership. Use specific examples that demonstrate your ability to manage parts orders and coordinate teams.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Admin Manager role. Explain how your previous experience aligns with the job requirements and express your enthusiasm for the position.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Suite, particularly Excel, as this will be crucial for reporting and management tasks. Mention any other relevant software or tools you are familiar with.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insignis Talent
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, demonstrating your leadership experience is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your ability to support and develop team members.
✨Familiarise Yourself with the Company
Research the company’s history and its position in the electrical energy market. Understanding their products and services will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to allocate tasks or manage conflicts within a team, and be ready to discuss how you handled those situations.
✨Demonstrate Your Technical Proficiency
Since the role requires competent use of Microsoft Suite, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used Excel for reporting or Word for documentation.