E-Commerce Manager London, United Kingdom

VOL Online Shopis a highly curated luxury e-commerce platform underL’Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling.

Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This allows VOL to offer an ever-evolving selection of luxury goods without holding inventory, making it cost-efficient yet exclusive.

Key features include:

• Exclusive, hard-to-find luxury items, accessible only through VOL e.g. Hermes Birkin.
• Affiliate integrations with high-end retailers, ensuring seamless product discovery.
• Editorial-driven commerce, where content and shopping merge to inspire purchases.
• Luxury perks for Insignia cardholders, such as reward-based payments, early access, and member-only drops.
• Gamified shopping features, including virtual try-ons and mix-and-match styling tools.
• A drop shipping fulfillment model, allowing brands to fulfill orders directly, reducing inventory risks.

Role Overview:

The E-Commerce Manager will oversee the technical and operational execution of the VOL Online Shop, ensuring a seamless and luxury-driven online shopping experience. They will manage the Shopify platform, product uploads, API integrations, and inventory flow, ensuring everything is set up for launch and runs efficiently post-launch.

This role is critical to VOL’s e-commerce infrastructure, requiring strong technical expertise, attention to detail, and an understanding of high-end digital retail.

Responsibilities:

• Oversee the day-to-day operations of the VOL Online Shop:
• Manage and maintain the Shopify platform, ensuring optimal performance and luxury aesthetics.
• Oversee product uploads, descriptions, pricing, and metadata optimization.
• Work closely with the Creative Director and Partnerships Manager to ensure seamless product flow from brand partners.
• Work with tech teams to manage affiliate API integrations (Harrods, Net-a-Porter, etc.), ensuring smooth product updates.
• Optimize product layout, imagery, and descriptions to enhance engagement and conversion.
• Monitor KPIs, conversion rates, and customer data to improve the shopping experience.
• Collaborate with third-party partners (Harrods, luxury retailers) for order processing and logistics.
• Implement interactive shopping tools (e.g., virtual try-ons, lookbooks) to elevate engagement.
• Track user behavior, conversion rates, and site engagement, implementing UX improvements.
• Optimize checkout experience, payment integrations, and order flow.
• Ensure luxury product merchandising and high-quality imagery.
• Work with the Creative Director to optimize product visuals and descriptions for engagement.
• Monitor product curation, availability, and inventory accuracy.
• Ensure the Shopify store is fully functional, with all integrations and products ready before launch.
• Perform testing to confirm site speed, checkout reliability, and API functionality.

Requirements:

• 5+ years in e-commerce management, preferably in luxury retail.
• Proficiency in Shopify, affiliate marketing, and inventory management.
• Strong understanding of UX, digital merchandising, and analytics tools.
• Experience working with luxury brands, online marketplaces, and affiliate partnerships.
• Ability to collaborate with tech teams, designers, and fulfilment partners.
• Analytical mindset with the ability to track KPIs and optimize conversion rates.

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