Senior Sales Support in Cambridge

Senior Software Licence & Office Administrator

Location: Cambridge

Bonus: Approximately £5,000 annually, subject to performance

Job Type: Permanent, Full-Time

Working Pattern: Hybrid working following Office based Training & Probation period

The Opportunity

We are working with an established and highly respected international software business seeking a proactive, commercially minded and exceptionally organised Senior Software Licence & Office Administrator to join its Cambridge team.

This is an excellent opportunity for someone who enjoys building customer relationships, supporting commercial activity and taking ownership of their responsibilities.

The position combines software subscription renewals, customer relationship management, sales support and office administration.

You do not necessarily need previous software licensing experience. We are particularly interested in individuals with a background in sales support, contract renewals, account coordination, customer relationship management or senior office administration.

This is a permanent position offering variety, responsibility and the opportunity to become an integral part of a collaborative and supportive team.

Key Responsibilities

Software Licensing & Subscription Renewals

• Prepare and issue accurate subscription renewal quotations to customers.
• Proactively contact existing customers by telephone and email to manage renewals and secure timely decisions.
• Take ownership of assigned renewals, ensuring consistent follow-up through to completion.
• Check customer orders, licence details and financial values to ensure accuracy.
• Process new and existing software licences, amendments and customer requests.
• Maintain accurate customer records and renewal information within internal systems.
• Work towards individual and team subscription renewal targets.
• Build and maintain positive relationships with existing customers.
• Work closely with sales representatives and account managers to support customer requirements.
• Identify opportunities for additional software licences, modules, training and related services.
• Follow up on outstanding quotations and customer enquiries.
• Ensure customers receive a professional, responsive and consistently high standard of service.
• Liaise with technical colleagues to resolve licensing queries and customer concerns.

Office Administration & Coordination

• Support the smooth day-to-day running of the Cambridge office.
• Assist with processing customer orders and preparing invoices.
• Support colleagues with the coordination of meetings, events and business activities.
• Assist with routine office administration, supplies and general organisational requirements.
• Provide administrative support to colleagues when required.

About You

We are looking for someone who takes pride in getting things right, enjoys working with customers and has the confidence to take responsibility.

You will ideally bring:

• Previous experience in sales administration, account support, contract renewals, customer service or senior office administration.
• Exceptional attention to detail and confidence checking financial information.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive approach to customer contact and following up outstanding matters.
• Excellent written and verbal communication skills.
• Confidence speaking with customers over the telephone.
• Commercial awareness and motivation to contribute towards business targets.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• The ability to work independently while supporting colleagues across different departments.
• A reliable, positive and collaborative approach.

Experience within a software, technology, engineering or technical services environment would be advantageous but is not essential.

What Is on Offer?

• Competitive salary of £30,000 to £40,000 depending on experience.
• Performance-related bonus of approximately £5,000 annually.
• 33 days' annual leave including bank holidays.
• Company pension following the qualifying period.
• Hybrid working following probation, typically three days in the office and two days from home.
• On-site parking subject to availability.
• A welcoming and collaborative working environment.
• Regular company social events and additional benefits.

Why Consider This Opportunity?

This is an ideal position for someone who enjoys the commercial side of business but does not want a traditional new business sales role.

You will work with established customers, manage important subscription renewals and play a meaningful part in supporting customer satisfaction and business growth.

The role offers genuine ownership, a varied working day and the opportunity to become a trusted member of an established team.