At a Glance
- Tasks: Craft unforgettable experiences by managing luxury lifestyle requests and client communications.
- Company: Join an elite lifestyle team in London, known for exceptional service.
- Benefits: Flexible hours, remote work options, and opportunities for travel.
- Other info: Dynamic role with a focus on creativity and attention to detail.
- Why this job: Be the go-to expert for high-profile clients and make the impossible happen.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking a Concierge Expert to join our elite lifestyle team in London. This role is made for someone who thrives in fast-paced, high-touch environments and has a talent for making the impossible happen. From sourcing last-minute reservations at Michelin-starred restaurants to securing VIP access or tickets to global events, you’ll be the trusted go-to for our discerning clientele. This is more than a service role; it's about crafting unforgettable moments with creativity, precision, and discretion. This is not a client-facing role but still requires a proactive, responsive, and detail-oriented individual who can meet high expectations with discretion and efficiency.
Key Responsibilities
- Handle a wide range of luxury lifestyle requests including fine dining, bespoke travel, exclusive event access, personal shopping, and gifting.
- Manage all client communications with professionalism, via phone, email, and messaging, often liaising directly with Insignia’s PAs and Operations.
- Own client requests from start to finish from research and planning through to seamless execution and follow-up.
- Source premium products and services globally using a variety of tools, platforms, and industry connections.
- Build and negotiate relationships with international vendors and luxury service providers to unlock exclusive benefits and value.
- Maintain accurate client records and ensure internal systems and reporting are consistently updated.
- Stay informed of the latest trends in luxury, hospitality, travel, and lifestyle to proactively make recommendations.
- Deliver white-glove service as standard, always going above and beyond.
Qualifications
- Proven experience in concierge, luxury hospitality, lifestyle management, private client services, or a similar high-end service role.
- Confident, composed, and solutions-oriented, especially under pressure.
- Collaborative mindset with the ability to work cross-functionally, particularly with PAs and the Lifestyle team, including Operations/Back of House.
- Strong organisational, negotiation, and multitasking abilities.
- Strong research skills and an eye for detail, nothing escapes you.
- A creative thinker with a global mindset and a passion for delivering unforgettable experiences.
- Excellent communication and presentation skills.
- Exceptional written and spoken English communication skills. Other languages such as Slovak or Russian a plus.
- Tech-savvy with experience using CRM platforms (preferably Microsoft Dynamics 365), Trello, Canva, Adobe Creative Suite, Microsoft Word, and PowerPoint.
Other Requirements
- Must have the legal right to work in the UK.
- Willingness to work flexible hours, sometimes evenings and/or weekends remotely, as dictated by client needs and event timings.
- Occasional travel may be required for client support and relationship development.
Concierge Expert in London employer: Insignia Group
Insignia Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets luxury. With a strong focus on employee growth and development, we provide ample opportunities for our team to excel in their careers while working alongside industry leaders in the luxury financial services sector. Our collaborative culture fosters creativity and excellence, making it a rewarding place for those passionate about delivering unparalleled service to ultra-high-net-worth clients.
