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- Tasks: Manage ticket procurement and client experience for exclusive global events.
- Company: Insignia is a luxury concierge service for ultra-high-net-worth clients worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for networking and growth.
- Why this job: Join a prestigious team and gain access to the most exclusive events globally.
- Qualifications: 4-5 years in ticketing or event management with strong industry connections required.
- Other info: This role is based in London and offers a full-time position.
The predicted salary is between 30000 - 35000 £ per year.
Insignia is the world’s leading payment card issuer and award-winning luxury lifestyle concierge service for UHNW clients. We specialise in delivering world-class travel and experiences, tailored services, and access to the most exclusive events and opportunities worldwide. We have global offices in London, Dubai, Bratislava, Geneva, Malta and Singapore.
We are seeking a highly connected, resourceful, and experienced Tickets & Social Events Manager to join our growing team in London. The ideal candidate will bring an expert-level understanding of the international ticketing and concierge landscape, with deep-rooted industry connections and a proven ability to source and secure tickets and VIP access to global events; in particular, global sporting events (football/soccer, tennis, F1, basketball), social and industry events (Ascot, music/film festivals, luxury summits) and entertainment (concerts, theatre, and cultural performances). This is not a client-facing role but still requires a proactive, responsive, and detail-oriented individual who can meet high expectations with discretion and efficiency.
Key Responsibilities
- Ticket Procurement: Source, negotiate, and secure premium tickets and VIP experiences globally across a wide range of events, including international sporting events (Premier League, Champions League, World’s Cup, UEFA, Wimbledon, Roland Garros, US Open, NBA, F1, Olympics, etc.), live concerts, quintessentially British social events, music/film festivals, charity galas, award shows, theatre productions, luxury summits, and cultural experiences.
- Maintain and grow a robust global network of trusted ticket suppliers, promoters, agencies, sponsors and event organisers.
- Assist in planning attendance at major global events, including logistics, VIP hospitality, and behind-the-scenes access where possible.
- Client Experience Management: Provide responsive and professional support to UHNW client requests, anticipating their needs and ensuring expectations are exceeded.
- Know how to use a CRM system (preferably Microsoft Dynamic 365).
- Monitor upcoming event calendars, early access opportunities, and ticket release schedules, market trends, and availability windows to anticipate and fulfil client needs proactively.
- Support and input marketing with a thorough calendar of activities and feed them key information for WhatsApp stories, newsletters, SM.
- Work closely with the Concierge team to deliver a seamless and integrated luxury service and, from time to time, support the team with other general concierge requests.
Required Skills & Experience
- Minimum 4–5 years’ experience in ticketing, entertainment or event management, or sports hospitality, or luxury concierge.
- Proven success in sourcing and securing high-demand, exclusive VIP access to events efficiently, especially within sports and entertainment.
- Strong industry relationships with global ticket brokers, promoters, and venue operators (stadiums, halls, arenas, event spaces, ballrooms).
- Strong negotiation and vendor management skills.
Tickets & Social Events Manager employer: Insignia Group of Companies
Contact Detail:
Insignia Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tickets & Social Events Manager
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and social gatherings where you can meet key players in the ticketing and events space. Building relationships with ticket suppliers and event organisers will give you an edge when it comes to securing those exclusive VIP experiences.
✨Tip Number 2
Stay ahead of the game by keeping a close eye on upcoming events and ticket release schedules. Subscribe to newsletters and follow relevant social media accounts to get the latest updates. This proactive approach will help you anticipate client needs and secure tickets before they sell out.
✨Tip Number 3
Showcase your negotiation skills! Practice negotiating with vendors and ticket brokers to get the best deals. Having a strong track record of successful negotiations will make you a more attractive candidate for the role, as it demonstrates your ability to secure high-demand tickets efficiently.
✨Tip Number 4
Familiarise yourself with CRM systems, especially Microsoft Dynamics 365. Being proficient in these tools will not only streamline your workflow but also show potential employers that you're ready to hit the ground running and manage client requests effectively.
We think you need these skills to ace Tickets & Social Events Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing, event management, or luxury concierge services. Emphasise any connections you have within the industry and specific events you've successfully managed.
Craft a Compelling Cover Letter: In your cover letter, showcase your understanding of the international ticketing landscape. Mention specific events you have experience with and how your skills align with the responsibilities outlined in the job description.
Highlight Industry Connections: Clearly outline your network of contacts within the ticketing and events industry. Mention any key relationships with ticket suppliers, promoters, or venue operators that could benefit the company.
Showcase Problem-Solving Skills: Provide examples in your application of how you've proactively addressed client needs or resolved challenges in previous roles. This will demonstrate your ability to meet high expectations with discretion and efficiency.
How to prepare for a job interview at Insignia Group of Companies
✨Showcase Your Network
Highlight your connections within the ticketing and events industry. Be prepared to discuss specific relationships you have with ticket suppliers, promoters, and event organisers, as these will be crucial for the role.
✨Demonstrate Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured high-demand tickets or VIP access. This will show your ability to handle the pressure and complexity of ticket procurement.
✨Know the Events Landscape
Familiarise yourself with upcoming major global events, especially in sports and entertainment. Being able to discuss these events knowledgeably will demonstrate your passion and expertise in the field.
✨Emphasise Client Experience Management
Since this role involves anticipating client needs, prepare to discuss how you've previously exceeded client expectations. Share specific instances where your proactive approach made a difference.
