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- Tasks: Source and secure VIP tickets for exclusive global events and experiences.
- Company: Join Insignia, a leading luxury concierge service for ultra-high-net-worth clients.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of the sports and entertainment industry, making unforgettable experiences happen.
- Qualifications: 4-5 years in ticketing or event management with strong industry connections.
- Other info: Work in a vibrant team with a focus on luxury service and client satisfaction.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Sports & Entertainment Ticketing Manager
Sports & Entertainment Ticketing Manager
About Insignia
Insignia is the world’s leading payment card issuer and award-winning luxury lifestyle concierge service for UHNW clients. We specialise in delivering world‑class travel and experiences, tailored services, and access to the most exclusive events and opportunities worldwide. We have global offices in London, Dubai, Bratislava, Geneva, Malta and Singapore.
Overview
We are seeking a highly connected, resourceful, and experienced Sports & Entertainment Ticketing Manager to join our growing team in London. The ideal candidate will bring an expert‑level understanding of the international ticketing and concierge landscape, with deep‑rooted industry connections and a proven ability to source and secure tickets and VIP access to global events; in particular, global sporting events (football/soccer, tennis, F1, basketball), social and industry events (Ascot, music/film festivals, luxury summits) and entertainment (concerts, theatre, and cultural performances).
This is not a client‑facing role but still requiring a proactive, responsive, and detail‑oriented individual who can meet high expectations with discretion and efficiency.
Key Responsibilities
- Source, negotiate, and secure premium tickets and VIP experiences globally across a wide range of events, including:
- International sporting events (Premier League, Champions League, World’s Cup, UEFA, Wimbledon, Roland Garros, US Open, NBA, F1, Olympics, etc.)
- Live concerts, quintessentially British social events, music/film festivals, charity galas, award shows, theatre productions, luxury summits, and cultural experiences
- Maintain and grow a robust global network of trusted ticket suppliers, promoters, agencies, sponsors and event organisers. Assist in planning attendance at major global events, including logistics, VIP hospitality, and behind‑the‑scenes access where possible.
- Client Experience Management:
- Provide responsive and professional support to UHNW client requests, anticipating their needs and ensuring expectations are exceeded. Know how to use a CRM system (preferably Microsoft Dynamic 365).
- Monitor upcoming event calendars, early access opportunities, and ticket release schedules, market trends, and availability windows to anticipate and fulfil client needs proactively. Support and input marketing with a thorough calendar of activities and feed them key information for WhatsApp stories, newsletters, SM.
- Work closely with the Concierge team to deliver a seamless and integrated luxury service and, from time to time, support the team with other general concierge requests.
Required Skills & Experience
- Minimum 4–5 years’ experience in ticketing, entertainment or event management, or sports hospitality, or luxury concierge
- Proven success in sourcing and securing high‑demand, exclusive VIP access to events efficiently, especially within sports and entertainment
- Strong industry relationships with global ticket brokers, promoters, and venue operators (stadiums, halls, arenas, event spaces, ballrooms)
- Strong negotiation and vendor management skills
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales, Customer Service, and Business Development
Industries
Retail Luxury Goods and Jewelry, Events Services, and Sports Teams and Clubs
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Sports & Entertainment Ticketing Manager employer: Insignia Group of Companies
Contact Detail:
Insignia Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports & Entertainment Ticketing Manager
✨Network Like a Pro
Get out there and connect with industry folks! Attend events, join online forums, and don’t be shy about reaching out to people on LinkedIn. The more connections we have, the better our chances of landing that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your ticketing expertise and any unique experiences you've had. We want them to see how you can bring value to their team right away!
✨Be Proactive
Don’t wait for job openings to pop up! Reach out to companies you admire, like Insignia, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land a job.
✨Apply Through Our Website
Make sure to apply through our website for the best chance at getting noticed. We keep an eye on applications that come directly from our site, so let’s make it easy for them to find us!
We think you need these skills to ace Sports & Entertainment Ticketing Manager
Some tips for your application 🫡
Show Off Your Connections: When you're writing your application, make sure to highlight your industry connections. We want to see how well-connected you are in the ticketing and entertainment world, so don’t hold back on showcasing those relationships!
Be Detail-Oriented: Since this role requires a keen eye for detail, ensure your application is polished and free of errors. We appreciate candidates who can present information clearly and concisely, reflecting the high standards we uphold at StudySmarter.
Tailor Your Experience: Make sure to tailor your application to reflect your experience in sourcing and securing tickets for high-demand events. We’re looking for specific examples that demonstrate your expertise in the sports and entertainment sectors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Insignia Group of Companies
✨Know Your Events
Make sure you’re well-versed in the major global sporting and entertainment events. Research the latest trends, ticketing challenges, and key players in the industry. This will not only show your passion but also demonstrate your expertise during the interview.
✨Network Like a Pro
Since this role requires strong industry connections, be prepared to discuss your network. Highlight specific relationships with ticket suppliers, promoters, or event organisers. If possible, mention any successful negotiations you've led that resulted in securing exclusive access.
✨Showcase Your CRM Skills
Familiarise yourself with Microsoft Dynamics 365 or similar CRM systems. Be ready to discuss how you’ve used these tools to manage client requests and track ticket availability. This will illustrate your ability to handle the logistical side of the role efficiently.
✨Anticipate Client Needs
Think about how you can exceed client expectations. Prepare examples of how you’ve proactively addressed client requests in the past. This will highlight your detail-oriented approach and your commitment to providing a seamless luxury experience.
