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- Tasks: Manage luxury e-commerce operations and optimise the online shopping experience.
- Company: VOL Online Shop, a curated luxury e-commerce platform with exclusive products.
- Benefits: Competitive salary, luxury perks, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of luxury online shopping.
- Qualifications: 5+ years in e-commerce management, preferably in luxury retail.
- Other info: Collaborate with high-end brands and work in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
VOL Online Shop is a highly curated luxury e-commerce platform under L'Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling. Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This allows VOL to offer an ever-evolving selection of luxury goods without holding inventory, making it cost-efficient yet exclusive.
Key features include:
- Exclusive, hard-to-find luxury items, accessible only through VOL e.g. Hermes Birkin.
- Affiliate integrations with high-end retailers, ensuring seamless product discovery.
- Editorial-driven commerce, where content and shopping merge to inspire purchases.
- Luxury perks for Insignia cardholders, such as reward-based payments, early access, and member-only drops.
- Gamified shopping features, including virtual try-ons and mix-and-match styling tools.
- A drop shipping fulfillment model, allowing brands to fulfill orders directly, reducing inventory risks.
Role Overview:
The E-Commerce Manager will oversee the technical and operational execution of the VOL Online Shop, ensuring a seamless and luxury-driven online shopping experience. They will manage the Shopify platform, product uploads, API integrations, and inventory flow, ensuring everything is set up for launch and runs efficiently post-launch. This role is critical to VOL's e-commerce infrastructure, requiring strong technical expertise, attention to detail, and an understanding of high-end digital retail.
Responsibilities:
- Oversee the day-to-day operations of the VOL Online Shop.
- Manage and maintain the Shopify platform, ensuring optimal performance and luxury aesthetics.
- Oversee product uploads, descriptions, pricing, and metadata optimization.
- Work closely with the Creative Director and Partnerships Manager to ensure seamless product flow from brand partners.
- Work with tech teams to manage affiliate API integrations (Harrods, Net-a-Porter, etc.), ensuring smooth product updates.
- Optimize product layout, imagery, and descriptions to enhance engagement and conversion.
- Monitor KPIs, conversion rates, and customer data to improve the shopping experience.
- Collaborate with third-party partners (Harrods, luxury retailers) for order processing and logistics.
- Implement interactive shopping tools (e.g., virtual try-ons, lookbooks) to elevate engagement.
- Track user behavior, conversion rates, and site engagement, implementing UX improvements.
- Optimize checkout experience, payment integrations, and order flow.
- Ensure luxury product merchandising and high-quality imagery.
- Work with the Creative Director to optimize product visuals and descriptions for engagement.
- Monitor product curation, availability, and inventory accuracy.
- Ensure the Shopify store is fully functional, with all integrations and products ready before launch.
- Perform testing to confirm site speed, checkout reliability, and API functionality.
Requirements:
- 5+ years in e-commerce management, preferably in luxury retail.
- Proficiency in Shopify, affiliate marketing, and inventory management.
- Strong understanding of UX, digital merchandising, and analytics tools.
- Experience working with luxury brands, online marketplaces, and affiliate partnerships.
- Ability to collaborate with tech teams, designers, and fulfilment partners.
- Analytical mindset with the ability to track KPIs and optimize conversion rates.
E-Commerce Manager in London employer: Insignia Group of Companies
Contact Detail:
Insignia Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury e-commerce space, especially those connected to brands like Harrods or Net-a-Porter. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with Shopify and any successful projects you've managed. This will help us see your potential and how you can elevate our online shop.
✨Tip Number 3
Stay updated on trends! Follow luxury e-commerce blogs and social media accounts to keep your finger on the pulse. This knowledge can give you an edge in interviews and show us you're passionate about the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace E-Commerce Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Manager role. Highlight your experience with Shopify, luxury retail, and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for e-commerce and luxury retail, and explain why you’re excited about joining VOL. Let us know how you can contribute to our unique platform.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve improved conversion rates or enhanced user experiences in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at Insignia Group of Companies
✨Know Your E-Commerce Inside Out
Make sure you brush up on the latest trends in e-commerce, especially in the luxury sector. Familiarise yourself with how drop shipping works and be ready to discuss your experience with platforms like Shopify. This will show that you're not just a candidate, but someone who understands the nuances of the industry.
✨Showcase Your Technical Skills
Since the role requires managing API integrations and optimising product layouts, be prepared to talk about your technical expertise. Bring examples of past projects where you've successfully managed similar tasks. This will demonstrate your capability to handle the technical aspects of the job.
✨Understand the Brand's Aesthetic
VOL is all about luxury and exclusivity, so make sure you understand their brand identity. Research their product offerings and think about how you can enhance the online shopping experience. During the interview, share ideas on how you would maintain their luxury aesthetics while ensuring optimal performance.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions. Ask about their current challenges in e-commerce or how they measure success in their online shop. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
