At a Glance
- Tasks: Support partners and customers with technical needs for innovative reporting and analytics solutions.
- Company: Join a global leader in data analytics and performance management.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a diverse team committed to equal opportunity.
- Why this job: Make an impact by helping businesses unlock their data potential.
- Qualifications: Experience in digital technologies, SQL, and Power BI preferred.
The predicted salary is between 97000 - 122000 £ per year.
About Us insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate.
We empower leaders from over 32,000 organizations to make timely and intelligent decisions.
Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.
We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.
Learn more at insightsoftware. com.
We are seeking a skilled Technical Account Manager to join our team in London, United Kingdom.
In this role, you will oversee and address our partners’ and customers’ technical needs.
This role works with Jet Reports, Jet Analytics, BI, Process Runner, new product releases and other products.
You will serve as the primary technical liaison between our organisation and our Partners to support their customers within EMEA, delivering a successful technical strategy, guidance, training, and platform expertise.
ESSENTIAL FUNCTIONS
- Support partners to use, sell and implement Jet Reports, Jet Analytics, Reporting Intelligence, BI, Process Runner and other planning solutions effectively, develop and maintain partner technical readiness including enablement, platform, and product awareness.
- Collaborate closely closely with Director of Solution Engineering on roadmap and strategic planning
- Manage and scope proof-of-concept (POC) engagements, including success criteria definition and stakeholder alignment and respond to RFPs, RFIs, and security questionnaires with accuracy and commercial awareness.
- Support pre-sales activities by providing technical leadership, liaise with the sales department to win new business and increase sales.
- Serve as the technical contact of Jet and planning solutions for the assigned EMEA Partners.
- Advising them and their customers on the application, implementation, and optimization of products, guiding them through technical and architectural issues for complex environments.
- Resolve technical support requests and escalations from partners and customers, while analysing customers’ needs and suggesting upgrades or additional features to meet their requirements.
- Answer questions and provide guidance regarding products, platform and technology including Jet and other products, SQL Server, data from predominantly Microsoft Dynamics ERP solutions or financials and visualisation tools such as Power BI.
- Address all product-related queries on time, support partner recruitment efforts through education, showcasing how new and existing features can enhance the customers’ business processes.
- Develop support methods and procedures to facilitate second level support including training on ticket creation and other processes and procedures to provide world-class support for our strategic partners and their customers.
- Provide developers with partners and customers’ feedback to help identify potential new features or products, report on product performance while identifying solutions to reduce support costs.
- Attend both internal and external training events to maintain up-to-date technical skills on products and platforms.
- Provide consulting sessions for Partner events (presenting), analyse business, technical and functional requirements and create a corresponding solution design.
- Learn new products as and when required to support the business.
- Understanding Power BI or similar solutions and experience in business intelligence and understanding of data modelling
- Experience working with the DACH market and has a good record history of this region.
Qualifications
- Solid technical background with hands on experience in digital technologies including Microsoft Dynamics ERP or financials, SQL and Power BI Bachelor’s degree in computer science or related field preferred or strong technical experience
- Proven work experience as a Technical Account Manager or an equivalent role, ability to solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
- Exceptional initiative and follow-through skills with an ability to gasp customers’ needs and suggest timely solutions
- Results-driven and aspiration to achieve specific goals
- Ability to effectively and appropriately interact with co-workers at a variety of levels, across many disciplines
- Effective problem-solving skills required
- A demonstrated track record of gaining trust and respect by consistently demonstrating sound critical thinking skills
- Exceptional written and verbal communication skills with the ability to communicate with all levels of employees
- Highly organised with a keen sense of attention to detail
- Salary
The salary range in United Kingdom for this position is 97,000.00 to 122,000.00 GBP Annual.
For sales roles, this range includes the commission target.
For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.
Your specific offer within this range will be determined by your skills, experience, and qualifications.
We are committed to pay transparency and fair compensation practices.
If you have questions about our compensation approach, please don't hesitate to ask during the interview process.
Additional Information
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
All your information will be kept confidential according to EEO guidelines.
Learn more about our high-energy, high-performance global team: Work With Us insightsoftware About Us: Hear From Our Team
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
We are proud to be an equal opportunity workplace.
About Us insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate.
We empower leaders from over 32,000 organizations to make timely and intelligent decisions.
Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.
We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.
Learn more at insightsoftware. com.
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Technical Account Manager employer: insightsoftware
As a Senior Microsoft Solutions Engineer at insightsoftware, you will thrive in a dynamic work culture that values collaboration and innovation. With a strong focus on employee growth, the company offers extensive training and mentorship opportunities, ensuring you can advance your career while making a meaningful impact in the finance sector. Located in the UK, you'll enjoy a competitive salary, transparent compensation practices, and the chance to work with cutting-edge Oracle technologies in a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at insightsoftware or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to insightsoftware.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like insightsoftware.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like insightsoftware that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at insightsoftware.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at insightsoftware and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at insightsoftware
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If insightsoftware uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
