At a Glance
- Tasks: Be the go-to advisor for customers, ensuring their success and satisfaction with our software.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, potential bonuses, and a supportive work environment.
- Other info: Fast-paced culture with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping businesses thrive with our solutions.
- Qualifications: Experience in customer success or account management, fluent in German.
The predicted salary is between 44000 - 55000 £ per year.
- Core Responsibilities
- Trusted Advisor & Relationship Management
- Act as the primary point of contact and strategic advisor for mid‑market or SMB customers.
- Build and nurture executive‑level relationships to influence business outcomes and ensure long‑term partnership value.
- Lead structured renewal discussions and Success Reviews to align customer objectives with Insightsoftware’s solutions.
- Renewals & Retention
- Own the end‑to‑end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance.
- Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction.
- Manage renewal forecasting, pipeline accuracy, and reporting using CRM platforms (Salesforce, Gainsight).
- Conduct retention analysis, track customer health scores, and publish monthly scorecards to leadership.
- Customer Success & Adoption
- Drive adoption of Insightsoftware products by ensuring successful onboarding, engagement, and usage maturity across customer accounts.
- Develop customer success stories, ROI showcases, and business cases that highlight product value and strengthen customer advocacy.
- Partner with customer stakeholders to map KPIs, success metrics, and business outcomes that reinforce long‑term value realization.
- Growth & Expansion
- Identify expansion opportunities through product adoption insights and refer qualified upsell/cross‑sell leads to Sales.
- Collaborate with internal stakeholders to build tailored account growth strategies.
- Contribute to net revenue retention (NRR) by going beyond renewals and influencing incremental account growth.
- Customer Advocacy & Feedback
- Act as the voice of the customer internally by sharing feedback and insights to Product, Support, and Leadership teams.
- Influence roadmap discussions and success strategy improvements based on customer trends and requirements.
- Build champions within customer organizations and drive referenceability, case studies, and testimonials.
Qualifications
Experience
- Experience with renewals, Account Management, or Customer Success with mid‑market or SMB level customers.
- Proven track record of handling large, complex portfolios in a covered CSM model.
- Strong background in B2B Saa S/software product or services environments.
Education & Certifications
- Bachelor’s degree required; MBA preferred.
- German language required.
- CSM‑related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage.
- Technical & Business Skills
- Proficiency in Salesforce, Gainsight, and CRM/Success platforms.
- Familiarity with CPQ, Net Suite, Sales Loft, and contract lifecycle management tools.
- Strong negotiation skills and expertise in reviewing/analyzing software contracts.
- Strong analytical mindset with the ability to interpret data and drive insights.
- Soft Skills & Work Culture
- Excellent communication (written and verbal), presentation, and executive engagement skills.
- Customer‑first mindset with proven ability to resolve conflicts and build trusted relationships.
- Thrives in fast‑paced, global environments with minimal supervision.
- Ability to collaborate cross‑functionally with Sales, Legal, Finance, and Product teams.
Compensation
Salary range: £44,000.00 – £55,000.00 per annum. Bonus/commission structure may apply.
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
We are proud to be an equal opportunity workplace.
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Customer Success Manager (German Speaking) in London employer: insightsoftware
As a Senior Microsoft Solutions Engineer at insightsoftware, you will thrive in a dynamic work culture that values collaboration and innovation. With a strong focus on employee growth, the company offers extensive training and mentorship opportunities, ensuring you can advance your career while making a meaningful impact in the finance sector. Located in the UK, you'll enjoy a competitive salary, transparent compensation practices, and the chance to work with cutting-edge Oracle technologies in a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (German Speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at insightsoftware. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like insightsoftware before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (German Speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to insightsoftware:Your cover letter is your chance to shine! Tell us why you want to work at insightsoftware specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at insightsoftware!
How to prepare for a job interview at insightsoftware
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
