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- Tasks: Support customers by resolving issues and managing renewals in a dynamic CRM environment.
- Company: Join a global leader in reporting and analytics solutions with a vibrant team culture.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and enhancing their experience.
- Qualifications: Fluent in English and German, with customer support experience preferred.
- Other info: Remote work opportunity with a focus on teamwork and collaboration.
The predicted salary is between 32000 - 40000 £ per year.
insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.
Job Description:
- Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
- Work within Salesforce CPQ to adjust renewal quotes for customer review.
- Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
- Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
- Proactively engage with your portfolio of CSM accounts.
- Lead mid-year reviews for your portfolio of customers, manage renewals and monitor customer health scores.
Qualifications:
- Fluent in German and English. French or Finnish is advantageous.
- Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High level of attention to detail with the ability to handle a variety of tasks and projects at once.
- Exceptional verbal and written communication skills.
The salary range in the United Kingdom for this position is 32,000.00 to 40,000.00 GBP Annual. Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.
We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don’t hesitate to ask during the interview process.
Additional Information
All your information will be kept confidential according to EEO guidelines. Learn more about our high-energy, high-performance global team: Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Customer Success Associate (English and German Speaking) employer: insightsoftware
Contact Detail:
insightsoftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (English and German Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees at insightsoftware on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer success scenarios. Think about how you'd handle churn escalations or price negotiations, as these are key in the role.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in both English and German, be ready to demonstrate your proficiency during the interview. Maybe even throw in a few phrases!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Success Associate (English and German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Associate role. Highlight any relevant customer support or success experience, especially in a software environment, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your bilingual skills in English and German can benefit our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role requires exceptional verbal and written communication, make sure your application is clear and concise. Use professional language but let your personality come through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at insightsoftware
✨Know Your Customer Success Basics
Make sure you understand the fundamentals of customer success, especially in a software context. Brush up on how to handle churn escalations and price negotiations, as these are key aspects of the role.
✨Show Off Your Language Skills
Since this position requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice beforehand!
✨Familiarise Yourself with Salesforce CPQ
Get to grips with Salesforce CPQ before your interview. Understanding how to adjust renewal quotes will show that you're proactive and ready to hit the ground running, which is exactly what they’re looking for.
✨Prepare for Scenario Questions
Think about potential customer scenarios you might face in this role. Prepare examples of how you would engage with customers, manage renewals, and monitor health scores. This will help you showcase your problem-solving skills effectively.