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For Companies At a Glance
- Tasks: Provide technical support for financial SaaS solutions and assist clients with best practices.
- Company: Join a global leader in reporting and analytics solutions with a dynamic team.
- Benefits: Enjoy remote work, training opportunities, and a competitive salary with bonuses.
- Why this job: Make a real impact by helping clients navigate financial challenges with innovative tools.
- Qualifications: Higher education in finance or accounting; experience in application support preferred.
- Other info: Work in a multicultural environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.
About the Position
We are looking for an Application Support Consultant (M/F) to join our technical and functional support team. You will be responsible for assisting our clients in using our SaaS solutions dedicated to financial consolidation and lease contract management according to IFRS 16 standards.
Main Responsibilities
- Technical and Functional Support
- Provide level 1/2 support on Viareport Consolidation and Viareport Lease solutions
- Analyze and resolve technical and functional incidents reported by clients
- Diagnose application anomalies and propose appropriate solutions
- Manage and track support tickets in compliance with established SLAs
- Advise clients on best practices for using the solutions
- Collaborate with the Professional Services team on implementation projects
- Provide expertise on financial consolidation processes
- Advise on the application of IFRS 16 standards (lease contract management)
- Participate in continuous improvement and regulatory monitoring of our consolidation and support tools
- Work closely with development and cloud teams
- Escalate and track complex requests to technical teams
- Maintain and enrich the technical knowledge base
- Contribute to the creation of diagnostic and resolution tools
Required Profile
- Education and Experience
- Higher education in finance, accounting, or equivalent
- Experience in application support, ideally in the financial field
- Knowledge of SaaS environments and cloud architectures
- Database proficiency and SQL queries (a plus)
- Knowledge of financial consolidation tools
- Technical analysis and incident resolution skills
- Familiarity with ticketing tools (JIRA, Salesforce, or similar)
- Knowledge of Citrix environments and remote access
- Strong understanding of financial consolidation principles
- Knowledge of IFRS 16 standards (lease contract management)
- Proficiency in accounting closing processes and financial reporting
- Ability to understand and analyze clients' business needs
- Excellent communication skills in French and English (oral and written)
- Customer service orientation and solution-focused mindset
- Rigor and organization in request follow-up
- Ability to work in a team and collaborate with different departments
- Autonomy and proactivity in problem-solving
- Stress resistance and priority management
- Experience or interest in AI tools applied to customer support (such as Forethought)
- Ability to leverage AI-generated solutions to optimize customer experience
- Aptitude to contribute to the training and optimization of AI models in support workflows
- Openness and adaptability to emerging technologies and AI tools
Work Environment
- Dynamic and collaborative team
- Daily interaction with international clients
- Varied projects in the corporate finance field
- Evolution in a constantly improving technological environment
- Continuous training on new features and regulatory changes
We Offer
- A versatile position combining technical and functional aspects
- Training and skills development opportunities
- An enriching experience in the finance and SaaS solutions sector
- Permanent contract (40 hours/week), Bonus, remote work
- Opportunity for evolution towards senior or management roles
- Multicultural/international environment
- Modern tools (Salesforce, Claude AI, etc.)
- Specific benefits (meal vouchers, health insurance, works council, etc.)
Application Support (French & English Speaking) employer: insightsoftware
Contact Detail:
insightsoftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support (French & English Speaking)
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and SaaS sectors. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Prepare for those interviews! Research insightsoftware and understand their products, especially around financial consolidation and IFRS 16 standards. The more you know, the better you can showcase your expertise.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support, brush up on your analytical abilities. You might be asked to troubleshoot a scenario during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Application Support (French & English Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support role. Highlight your experience in application support, especially in financial contexts, and show how your skills align with our needs at insightsoftware.
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially if you have experience with SaaS environments or SQL queries. We love seeing candidates who can demonstrate their understanding of financial consolidation tools and incident resolution.
Communicate Clearly: Since this role requires excellent communication in both French and English, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your customer service orientation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at insightsoftware
✨Know Your Stuff
Make sure you brush up on your knowledge of IFRS 16 standards and financial consolidation principles. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your experience with application support and any specific tools like JIRA or Salesforce that you've used to manage support tickets.
✨Practice Your Bilingual Communication
Since the role requires fluency in both French and English, practice answering common interview questions in both languages. This will help you demonstrate your communication skills effectively during the interview.
✨Be Client-Focused
Think about how you can advise clients on best practices for using SaaS solutions. Prepare to discuss how you've previously interacted with clients and provided them with exceptional support, showcasing your customer service orientation.
