At a Glance
- Tasks: Lead global community strategies to inspire and drive measurable growth.
- Company: Join a vibrant team at Insights, dedicated to understanding and empowering individuals.
- Benefits: Enjoy 37 days holiday, private medical insurance, and flexible working options.
- Other info: Be part of a diverse culture that celebrates individuality and fosters connection.
- Why this job: Shape a role that blends inspiration with purpose, making a real impact.
- Qualifications: Proven leadership in community engagement and strategic growth.
The predicted salary is between 43200 - 72000 £ per year.
Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.
In Community Activation we fuel the head and the heart, turning practitioner inspiration into action and community energy into measurable commercial outcomes. By combining consultancy, connection and creativity, we empower practitioners and Faculty to apply Insights\' solutions with passion and purpose, again and again.
We connect inspiration and activation to accelerate adoption, strengthen belonging and amplify advocacy. Through regional engagement, storytelling and purpose-led experiences, we help practitioners bring the Insights magic to life, driving growth, retention and brand strength across every customer journey.
Job Description
As our new Head of Community Activation, you’ll lead a global strategic function that fuels both the head and heart of our practitioner community. This is a rare opportunity to shape a role that blends inspiration, activation, and purpose to drive measurable commercial growth and cultural impact.
You’ll architect and deliver an enterprise-wide strategy that connects, empowers, and grows our practitioner, Faculty, and Associate Consultant (AC) communities.
Your mission: to create vibrant, joyful networks that celebrate belonging while driving adoption, retention, and revenue growth. From championing our purpose-led Gift of Discovery programme to curating flagship experiences like Insights Live, you’ll transform human connection into sustained business success—ensuring our community shines as a living expression of our brand and strategy.
What You’ll Do to Succeed
Strategic Leadership & Global Alignment
- Define and lead the global Community Activation strategy as a key driver of growth and engagement
- Align global and regional priorities to support adoption, retention, and revenue expansion
- Champion a “globally consistent, locally loved” approach to community engagement
- Act as the strategic voice of our practitioner community, influencing culture, product innovation, and enterprise strategy
Commercial Growth & Practitioner Impact
- Position the community as a strategic growth engine with visible impact on pipeline and renewals
- Embed commercial accountability into community strategy while nurturing creativity
- Drive practitioner lifetime value (LTV) through scalable engagement models
- Use data storytelling to demonstrate ROI and enterprise value
Inspiration, Belonging & Advocacy
- Cultivate joyful, self-sustaining communities that celebrate Insights’ magic
- Strategically manage the Faculty & AC journey from onboarding to recognition
- Scale Gift of Discovery globally, showcasing its social and business impact
- Elevate storytelling by turning practitioner success into global inspiration
Team Leadership & Collaboration
- Lead and coach a global team of Community Activation and Inspiration Managers
- Build a high-performing function that champions curiosity, innovation, and results
- Collaborate across Sales, Marketing, Product, and Customer Success to amplify strategic outcomes
Innovation & Experience Design
- Reimagine community experiences—from Insights Live to digital storytelling
- Champion innovation through platforms, data, and co-creation
- Design experiences that spark pride, energy, and global participation
Success Measures
- Measurable contribution to adoption, retention, and revenue growth
- Growth in practitioner LTV and global network participation
- ROI from flagship programmes like Insights Live and Gift of Discovery
- Increased Faculty & AC recognition, experience, and retention
- Data-led storytelling that demonstrates commercial and cultural impact
- Strong global collaboration and executive confidence
How You’ll Show Up
- Strategic & Commercially Grounded: You connect purpose to performance with clarity and confidence
- Inspiring & Energising: You mobilise others with warmth, creativity, and belief
- Collaborative & Influential: You build alignment across a global matrix
- Curious & Innovative: You challenge norms and bring fresh thinking
- Authentic & Playful: You lead with optimism and celebrate success
What You’re Great At
- Leading global community strategies that drive transformation
- Turning inspiration into measurable growth
- Influencing senior stakeholders across complex structures
- Designing scalable engagement models that boost loyalty and LTV
- Leveraging tech and data to enable smarter community experiences
- Championing storytelling and purpose-led initiatives
- Coaching leaders to deliver creativity and commercial excellence
If you’re a visionary leader who thrives at the intersection of purpose and performance, we’d love to hear from you. Join us in creating a world where connection drives transformation—and where community is the heartbeat of business success.
Benefits:
• 37 days holidays
• Annual Bonus
• Private Medical Insurance/BUPA Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym-flex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option
• Flexible working
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/
Head of Customer Activation in Watford employer: Insights
At Insights, we pride ourselves on being an exceptional employer that champions diversity, inclusion, and personal growth. Our vibrant work culture fosters creativity and collaboration, empowering employees to connect deeply with our community while driving meaningful commercial outcomes. With generous benefits such as 37 days of holiday, private medical insurance, and flexible working options, we ensure that every team member feels valued and supported in their journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Activation in Watford
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✨Engage in Professional Networks
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We think you need these skills to ace Head of Customer Activation in Watford
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Insights.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Insights. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Insights
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Insights, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Insights, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Insights could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Insights as they’re likely seeking a candidate who can enhance their workplace culture.
