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For Companies At a Glance
- Tasks: Lead global community strategies to inspire and drive measurable growth.
- Company: Join a vibrant team dedicated to personal and professional transformation.
- Benefits: Enjoy 37 days holiday, private medical insurance, and flexible working options.
- Why this job: Shape a role that blends inspiration, activation, and purpose for real impact.
- Qualifications: Proven leadership in community engagement and strategic growth.
- Other info: Be part of a diverse culture that celebrates individuality and fosters connection.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.
In Community Activation we fuel the head and the heart, turning practitioner inspiration into action and community energy into measurable commercial outcomes. By combining consultancy, connection and creativity, we empower practitioners and Faculty to apply Insights\’ solutions with passion and purpose, again and again.
We connect inspiration and activation to accelerate adoption, strengthen belonging and amplify advocacy. Through regional engagement, storytelling and purpose-led experiences, we help practitioners bring the Insights magic to life, driving growth, retention and brand strength across every customer journey.
Job Description
As our new Head of Community Activation, you’ll lead a global strategic function that fuels both the head and heart of our practitioner community. This is a rare opportunity to shape a role that blends inspiration, activation, and purpose to drive measurable commercial growth and cultural impact.
You’ll architect and deliver an enterprise-wide strategy that connects, empowers, and grows our practitioner, Faculty, and Associate Consultant (AC) communities.
Your mission: to create vibrant, joyful networks that celebrate belonging while driving adoption, retention, and revenue growth. From championing our purpose-led Gift of Discovery programme to curating flagship experiences like Insights Live, you’ll transform human connection into sustained business success—ensuring our community shines as a living expression of our brand and strategy.
What You’ll Do to Succeed
Strategic Leadership & Global Alignment
- Define and lead the global Community Activation strategy as a key driver of growth and engagement
- Align global and regional priorities to support adoption, retention, and revenue expansion
- Champion a “globally consistent, locally loved” approach to community engagement
- Act as the strategic voice of our practitioner community, influencing culture, product innovation, and enterprise strategy
Commercial Growth & Practitioner Impact
- Position the community as a strategic growth engine with visible impact on pipeline and renewals
- Embed commercial accountability into community strategy while nurturing creativity
- Drive practitioner lifetime value (LTV) through scalable engagement models
- Use data storytelling to demonstrate ROI and enterprise value
Inspiration, Belonging & Advocacy
- Cultivate joyful, self-sustaining communities that celebrate Insights’ magic
- Strategically manage the Faculty & AC journey from onboarding to recognition
- Scale Gift of Discovery globally, showcasing its social and business impact
- Elevate storytelling by turning practitioner success into global inspiration
Team Leadership & Collaboration
- Lead and coach a global team of Community Activation and Inspiration Managers
- Build a high-performing function that champions curiosity, innovation, and results
- Collaborate across Sales, Marketing, Product, and Customer Success to amplify strategic outcomes
Innovation & Experience Design
- Reimagine community experiences—from Insights Live to digital storytelling
- Champion innovation through platforms, data, and co-creation
- Design experiences that spark pride, energy, and global participation
Success Measures
- Measurable contribution to adoption, retention, and revenue growth
- Growth in practitioner LTV and global network participation
- ROI from flagship programmes like Insights Live and Gift of Discovery
- Increased Faculty & AC recognition, experience, and retention
- Data-led storytelling that demonstrates commercial and cultural impact
- Strong global collaboration and executive confidence
How You’ll Show Up
- Strategic & Commercially Grounded: You connect purpose to performance with clarity and confidence
- Inspiring & Energising: You mobilise others with warmth, creativity, and belief
- Collaborative & Influential: You build alignment across a global matrix
- Curious & Innovative: You challenge norms and bring fresh thinking
- Authentic & Playful: You lead with optimism and celebrate success
What You’re Great At
- Leading global community strategies that drive transformation
- Turning inspiration into measurable growth
- Influencing senior stakeholders across complex structures
- Designing scalable engagement models that boost loyalty and LTV
- Leveraging tech and data to enable smarter community experiences
- Championing storytelling and purpose-led initiatives
- Coaching leaders to deliver creativity and commercial excellence
If you’re a visionary leader who thrives at the intersection of purpose and performance, we’d love to hear from you. Join us in creating a world where connection drives transformation—and where community is the heartbeat of business success.
Benefits:
• 37 days holidays
• Annual Bonus
• Private Medical Insurance/BUPA Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym-flex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option
• Flexible working
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/
Head of Customer Activation employer: Insights
Contact Detail:
Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Activation
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Insights. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show your passion! When you get the chance to speak with someone from Insights, let your enthusiasm shine through. Share your ideas on community activation and how you can contribute to their mission. Remember, they’re looking for someone who can inspire and energise others!
✨Tip Number 3
Prepare for those interviews! Research Insights’ values and recent projects. Think about how your experience aligns with their goals, especially around community engagement and commercial growth. Being well-prepared shows you’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Insights community. Let’s make that connection happen!
We think you need these skills to ace Head of Customer Activation
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see who you are and what makes you tick. Share your passion for community activation and how it aligns with our mission at Insights.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Head of Community Activation. Highlight your experience in strategic leadership and how you've driven growth and engagement in previous roles. Show us why you're the perfect fit!
Showcase Your Impact: Use data storytelling to demonstrate your past successes. We love numbers that tell a story! Share examples of how you've influenced commercial growth and fostered community engagement in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you'll find all the details about our culture and values there, which can help you tailor your application even further!
How to prepare for a job interview at Insights
✨Know Your Community
Before the interview, dive deep into understanding the practitioner community Insights serves. Familiarise yourself with their needs, challenges, and successes. This will help you articulate how your vision aligns with their goals and demonstrate your commitment to fostering a vibrant community.
✨Showcase Your Strategic Mindset
Prepare to discuss specific strategies you've implemented in previous roles that drove growth and engagement. Use data storytelling to illustrate your impact, as this aligns perfectly with the role's focus on measurable outcomes. Be ready to share examples of how you've influenced culture and innovation.
✨Emphasise Collaboration Skills
Insights values collaboration across various teams. Highlight your experience working with diverse groups, such as Sales, Marketing, and Product teams. Share stories that showcase your ability to build alignment and drive collective success, which is crucial for the Head of Community Activation role.
✨Bring Your Passion for Purpose
This role is all about connecting purpose to performance. Be prepared to discuss what inspires you and how you can mobilise others with warmth and creativity. Share your vision for creating joyful communities and how you plan to elevate storytelling within the organisation.