Social Media and Quality Assurance Specialist

We have an exciting new job opportunity for you at Insights Training Group! We are currently seeking energetic, talented applicants! At Insights Training Group LLC, we see every day as a chance to create a positive impact. We lead through our values centered on inclusiveness, service, integrity, community and family.

Job Type: Full-time

Compensation and Benefits: We offer a competitive salary and a full comprehensive benefit package to full-time employees:

• Medical – 3 Tier Options
• Health Savings Account – Live Health Online
• Dental
• Vision
• Employer Paid Life and AD&D – 1 x annual Earnings
• Employer Paid Short-term Disability
• Employer Paid Long-term Disability
• Voluntary Life Insurance
• Voluntary Accident and Critical Illness
• Employee Assistance Program
• 401K - Safe Harbor match of 100% up to 3% of pay and then 50% on the next 2% of pay
• Tuition Reimbursement
• Bereavement Leave
• Sick Time
• Vacation Time
• 12 Paid Holidays

Equal Opportunity Employer, including veterans and individuals with disabilities.

Job Summary: Responsible for assisting to maintain contract compliance as well as auditing the accuracy and timeliness of reports and plans in accordance with the Department of Labor (DOL) guidelines to assure that quality control standards are achieved. Responsible for internal and external communications, developing strategies for communication improvement as well as project management for assigned areas.

Duties:

• Complies with all Department of Labor guidelines, Office of Federal Contract Compliance Programs (OFCCP) regulations, Job Corps notices and bulletins, and Insights Training Group, LLC policies and procedures by maintaining the highest level of integrity, professionalism, and ethics in all actions.
• Keeps current with all Department of Labor Job Corps Program policies and ensures contract compliance.
• Manage external communication channels for social media platforms, company website, media relations, and company newsletters.
• Perform communications research and monitor the progress of various communications strategies.
• Collaborate with corporate and contract staff for business and community partnerships as well as workforce councils.
• Develop and maintain library of standard operating procedures, audits, assessments, policies, and other documents as required.
• Complete corporate assessments, organizes reports and monitor follow up.
• Reading and coordinating overall preparation of request for proposals.
• Setting and meeting deadlines for content development for request for proposals.
• Writes SOP’s and training modules to document operational processes to support effectiveness, efficiencies, and customer satisfaction, and to increase productivity and quality.
• Reviews SOP’s, Desktop Procedures, and other Center plans to ensure compliance and make changes, recommendations as necessary.
• Performs a variety of audit functions of Center, O/A and CTS contracts, to ensure quality and contract compliance with all company policies DOL requirements and/or other regulations.
• Monitors statistical performance and maintains accurate record keeping.
• Fosters a cooperative and harmonious working climate to maximize employee morale and productivity on each Center contract.
• Explores innovative initiatives to increase efficiency and supports corporate initiatives.
• Models, mentor, and monitors appropriate career, employability skills for dress, language, and work habits.
• Performs other duties as assigned within the individual’s scope and capabilities.

Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required, above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; computer literacy, specifically Internet, email, Microsoft Office; ability to work evening hours and weekends as needed; and ability to travel regularly. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Experience: At least two (2) years’ experience in Job Corps environment preferred.

Education: Minimum of bachelor’s degree in comparable field preferred. Must possess intermediate computer skills and be proficient with Microsoft Office Suite. Prior knowledge of social media marketing is preferred.

Certificates, Licenses, Registrations: Valid state drivers’ license.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand and walk; to reach with hands and arms and talk and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime. We offer equal employment opportunities to all persons without discrimination on the basis of race, color, religion, age, sex (including gender identity and sexual orientation), genetic information, national origin, citizenship status, pregnancy and related medical conditions, physical or mental disability, or past, present, or future service in the Uniformed Services of the U.S., or any other legally protected status.