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- Tasks: Manage WordPress updates, troubleshoot issues, and optimise website performance.
- Company: Join a growing digital agency with a collaborative and supportive team culture.
- Benefits: Enjoy hybrid or remote work, competitive pay, and professional development opportunities.
- Why this job: Make an impact in a dynamic environment while developing your skills in web support.
- Qualifications: Strong WordPress knowledge and experience with front-end frameworks required.
- Other info: Flexible working hours and a chance to grow your career in a thriving agency.
The predicted salary is between 30000 - 40000 £ per year.
Insight Consultancy are a small but busy marketing agency who are looking for a new member of the web team, following a period of growth. This role would be suitable for anyone with a background in WordPress maintenance and development. You’ll work with the support of the full team, which includes designers, developers and marketers. We are based in Leicester, but our team works remotely from locations across the UK. The role is hybrid or fully remote. If you are based near or around Leicester, our office is open for you to work in if you wish. Full-time or part-time applications are welcomed.
Key responsibilities
- WordPress updates, backups and maintenance
- WordPress troubleshooting and bug fixing
- Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome
- Track and enforce service-level agreements to ensure timely resolution of website projects and tickets
- Quantity control and testing to ensure deliverables meet a high technical and creative standard
- Complete audits on the sites we manage to ensure standards are being met
- Work within WordPress CMS to update content, import data, add imagery etc
- Assist in collating product data for Ecommerce websites, including technical data and imagery
- Optimising website performance and speed
- Assisting the team with various admin duties
Required skills and qualities
- Strong understanding of WordPress core, themes, and plugins (including WooCommerce)
- Experience with Advanced Custom Fields Pro (ACF Pro) and custom post types
- Experience with front-end frameworks (e.g., Bootstrap)
- Familiarity with version control systems (e.g., Git)
- Knowledge with server management - DNS settings, hosting, c-panel
- Experience working with bespoke or third party APIs
About Insight Consultancy
Insight Consultancy are a busy Leicester based digital agency offering digital marketing services for a wide range of small business clients, including social media management and website design and development. We’re a steadily growing company with huge opportunities for career development, if you have the mindset for personal growth. We are firm believers that salary should be directly linked to the level of responsibility taken.
What we offer
- Hybrid or remote working
- Monthly team social (alternating remote and in-person)
- Optional monthly office days for team strategy and brainstorming
- All overtime is paid for (when approved by management)
- Above inflation annual wage increase
- Opportunities for professional development and growth
- Private health insurance (after 1 year of employment)
- Employee Assistance Programme (EAP) service
- Collaborative environment via our virtual office
- Discounted food and drink at the Pheonix Cafe
- Company pension
- Opportunity for a bonus scheme
Application process
- Step 1: Video application
- Step 2: Zoom interview
- Step 3: Trial/freelance project
- Step 4: Job offer
No recruitment companies please.
Website Support Assistant in Leicester employer: Insightconsultancy
Contact Detail:
Insightconsultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Support Assistant in Leicester
✨Tip Number 1
Get your video application spot on! This is your chance to show off your personality and skills. Keep it professional but let your enthusiasm for the role shine through.
✨Tip Number 2
Prepare for that Zoom interview like it’s the final of a talent show! Research Insight Consultancy, know their projects, and be ready to discuss how your WordPress skills can help them grow even more.
✨Tip Number 3
Don’t underestimate the trial project! Treat it like a mini job. Show us your best work, whether it’s fixing bugs or optimising site performance. We want to see what you can do!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Website Support Assistant in Leicester
Some tips for your application 🫡
Show Off Your WordPress Skills: Make sure to highlight your experience with WordPress maintenance and development in your application. We want to see how you've tackled updates, backups, and troubleshooting in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Insightconsultancy
✨Know Your WordPress Inside Out
Make sure you brush up on your WordPress skills before the interview. Be ready to discuss your experience with core features, themes, and plugins, especially WooCommerce. Having specific examples of past projects where you've tackled updates or troubleshooting will really impress them.
✨Showcase Your Problem-Solving Skills
Prepare to talk about how you've handled WordPress maintenance requests in the past. Think of a time when you triaged a tricky issue or met a tight deadline. This will demonstrate your ability to keep clients happy and manage multiple tasks effectively.
✨Familiarise Yourself with Their Work
Take some time to explore Insight Consultancy's website and any recent projects they've completed. Being able to reference their work during the interview shows genuine interest and helps you align your skills with their needs.
✨Be Ready for Technical Questions
Expect some technical questions related to server management, version control systems like Git, and front-end frameworks. Brush up on these topics so you can confidently discuss your knowledge and experience, which will show you're the right fit for their web team.