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- Tasks: Support and deploy Microsoft Teams Voice solutions while troubleshooting and providing quality customer service.
- Company: Join Insight Enterprises, a Fortune 500 leader in tech transformation.
- Benefits: Fixed-term contract with potential for permanent role and a supportive work culture.
- Other info: Embrace a culture of Hunger, Heart, and Harmony while growing your career.
- Why this job: Be part of innovative projects that shape the future of communication technology.
- Qualifications: Experience with Microsoft Teams and a passion for learning new technologies.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview: Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35‑year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
Job Description: We are looking for a UC Engineer to work in our area of the EMEA Services Delivery function. You will need to demonstrate exceptional UC support skills across not only Microsoft Teams Voice which includes Operator Connect, Direct Routing as a Service and calling plans, but also any 3rd party applications that make up a complete voice solution for many Insight customers. You will also need a deep understanding of how to manage and support complex Teams Voice solutions and adhere to agreed KPI, OLA, SLA, and SLT for ticket resolution.
Key Responsibilities and Qualifications:
- Be able to support and have end‑to‑end deployment knowledge of On‑Premises, Hybrid and Office 365 for Microsoft Teams Unified Communications.
- Eager to learn new tools and technologies, and passionate about delivering quality solutions both individually and as part of a team.
- Communicate to technical and non‑technical stakeholders.
- Work closely with your UC consulting teammates to understand the design, build, and implementation of the next‑generation solution for Microsoft Teams Voice, which could include Contact Centre and Call Analytics, leveraging partner solutions from the Microsoft Voice vendor ecosystem.
- Support both customers’ remote deployments, as well as Insight’s hosted SIP trunking and hosted Teams Voice solutions.
- Experience with Microsoft Voice solutions, such as Skype for Business or Microsoft Teams, and analogue and landline (QSIG, DPNSS, POTS, PRI, BRI).
- Own tickets raised for Insight customers and identify network system issues, troubleshoot, and provide solutions for the Microsoft Teams Voice solutions implemented and managed.
- Strong engineering background with potential for architectural design of Unified Communications focused on Microsoft Teams and Teams PSTN configurations.
- Deep understanding of Microsoft Teams core services, features, and feature management.
- Deep understanding of data governance, data storage, and multi‑geo voice service availability.
- Experience supporting enterprise‑scale Teams Voice solutions using technologies such as Microsoft Teams with PSTN capabilities, Session Border Controllers, Ribbon, AudioCodes, SIP connectivity via Direct SIP or channel provider, and Contact Centre solutions (Anywhere 365 Contact Centre, Luware Contact Centre, Nice Contact Centre).
- Experience with call recording solutions such as Verba Recording, Dubber, and ASC Technologies.
- Experience with call analytics solutions such as Code‑Clobber.
- Active Directory and ADFS knowledge; level 300 knowledge of ecosystem hardware supportability (end‑user devices and Microsoft Teams Rooms systems) including Logitech, Poly, EPOS, Microsoft Surface Hubs, and Yealink.
- Experience specifically around Microsoft on‑premises and cloud migrations, including migration tools for Microsoft Teams and Microsoft Skype for Business 2015 and 2019.
- Experience with voice technologies such as Mitel, Avaya (Nortel), and Cisco Call Manager/Cube.
Employment Terms: This position is offered as a two‑year fixed‑term contract, with the possibility to transition to a permanent role, subject to business needs and individual performance.
Company Culture: We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight, and by doing so we are doing amazing things.
Unified Communications Engineer in Uxbridge employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Insight Enterprises on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the UC Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft Teams knowledge. Make sure you can discuss your experience with voice solutions and how you've tackled complex deployments in the past. We want to see your passion for UC technology shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share specific examples of how you've resolved technical issues or improved processes in previous roles. We love candidates who can think on their feet and deliver quality solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Insight team. Let’s get you that UC Engineer position!
We think you need these skills to ace Unified Communications Engineer in Uxbridge
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Microsoft Teams and any other UC technologies in your application. We want to see how your skills align with the role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention the key responsibilities and qualifications from the job description to show us you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Insight
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Teams Voice and related technologies. Be ready to discuss your experience with Operator Connect, Direct Routing, and any third-party applications you've worked with. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex UC issues in the past. Think about times when you identified network system problems or resolved ticket issues efficiently. This will show your potential employer that you can handle the challenges they face.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, aim to convey your ideas clearly and confidently, demonstrating that you can bridge the gap between tech and business.
✨Embrace Continuous Learning
Express your eagerness to learn new tools and technologies. Insight Enterprises values individuals who are passionate about growth, so share any recent courses or certifications you've completed, especially those related to UC solutions or Microsoft technologies.