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- Tasks: Lead change management projects to enhance internal processes and improve client experiences.
- Company: Join a Fortune 500 global provider of tech solutions with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving change and improving efficiency in a dynamic environment.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
The Global Business Transformation team is responsible for driving continuous improvements to internal processes, procedures, and systems to reduce operating costs and improve the end-user and client experience. The team endeavours to increase revenue prospects by identifying and implementing the necessary changes required to enable the business to perform at optimum capacity.
The Change Management team drives change management projects throughout the EMEA business in order to deliver changes and improvements internally, ensure the adoption of change, and aid Insight in meeting its business strategy and defined objectives. The Internal Business Change Manager drives change management projects throughout EMEA, working closely with the project sponsor, project team, and relevant managers and teammates to assist them with adapting and adopting new ways of working.
The Internal Business Change Manager ensures people, systems, processes, and more efficient ways of working are established to enable optimal outputs, ensuring customers experience the maximum benefits from the business change. In addition, the Internal Business Change Manager mentors and trains teammates in change management and is actively encouraged to recommend business improvement and change programmes which can lead to measurable increases in gross profit and/or operating efficiencies.
Key duties & responsibilities:- Manage larger and/or more complex internal change management projects and project delivery, ensuring a high degree of efficiency, autonomy, and performance.
- Own the change management and adoption of medium to high risk or large/complex internal business projects, being accountable for ensuring utilisation targets are met, and the delivery of anticipated outcomes.
- Provide coaching, guidance, methodology, and best practice knowledge to the internal project team to ensure and maximise success in case of medium project impact.
- Educate, coach, and influence stakeholders around the importance of change management and adoption.
- Partner with the defined internal project teams to develop a specific change management and adoption roll-out project/change strategy and plan.
- Identify all teams impacted by change, supporting the internal business in preparing training, communication, and reinforcement plans to help teammates develop the awareness, desire, knowledge, and ability required to ensure successful change.
- Engage with the defined 'super user' community and mentor and train those teammates in change management.
- Monitor the progress of the roll-out plan, function as change management project manager, and provide regular status updates to relevant internal decision-makers and stakeholders.
- Prepare and share reports and updates in order to monitor progress, and also flag any issues or blockers that may impact given timescales or project success.
- Work closely with the internal project team to ensure that defined/agreed KPI targets are achieved or exceeded.
- Agree and review change management and adoption metrics to measure success; use data and metrics to adjust and share feedback as needed.
- Apply a structured methodology to assigned change management activities.
- Administer and conduct change management assessments and surveys.
- Ensure a future view approach to change management in order to support a sustained and long-term adoption of internal business solutions.
- Support teammates with any issues that may arise and help them to identify creative solutions to sometimes complex challenges.
- Proactively suggest continuous improvements to internal processes that will drive efficiency, speed, and quality of delivery within the internal business.
This list is not exhaustive; you will be required to undertake additional responsibilities as reasonably requested by your manager.
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement, and manage technology today while transforming for tomorrow.
Client Operations Change and Improvement Lead in Uxbridge employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Change and Improvement Lead in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive change and improve processes, just like they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help them achieve their goals. Keep it concise and focus on the impact you can make.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Client Operations Change and Improvement Lead in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Operations Change and Improvement Lead role. Highlight your experience in change management and how it aligns with our goals at StudySmarter. We want to see how you can drive improvements and enhance client experiences!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex projects and deliver results. Use metrics where possible to show how your contributions have led to measurable improvements. We love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We appreciate candidates who are genuine and passionate about change management. Share your motivations and what excites you about the opportunity to work with us at StudySmarter!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s super easy! Just follow the prompts and let us know why you’d be a great fit for our team.
How to prepare for a job interview at Insight
✨Know Your Change Management Methodologies
Familiarise yourself with various change management methodologies like ADKAR or Kotter's 8-Step Process. Be ready to discuss how you've applied these in past projects, as this will show your depth of knowledge and practical experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific change management scenarios. Think about challenges you've faced in previous roles and how you overcame them, focusing on the impact of your actions on team dynamics and project outcomes.
✨Showcase Your Coaching Skills
Since mentoring and training teammates is a key part of the role, prepare examples of how you've successfully coached others through change. Highlight your ability to influence stakeholders and foster a positive attitude towards new processes.
✨Emphasise Data-Driven Decision Making
Be ready to discuss how you've used data and metrics to measure the success of change initiatives. This could include examples of KPIs you've set and how you've adjusted strategies based on feedback, demonstrating your analytical skills and commitment to continuous improvement.
