Trade Floor Support Technician

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are looking for a Trade Floor Support Technician to work for an established Investment financial management company based in London.

As a Trade Floor Support Technician, you will play a crucial role in ensuring the smooth operation of our trading floor systems and providing technical support to our traders and other staff members. You will be responsible for troubleshooting and resolving technical issues, maintaining hardware and software systems, and assisting with implementing new technologies.

Responsibilities:

• Ensure smooth operation of trading floor systems by providing uninterrupted operation of trading systems, including hardware, software, and network infrastructure. This involves promptly resolving technical issues and minimizing downtime to ensure traders can execute trades efficiently.
• Provide prompt technical support to traders and staff members on the trading floor, resolving hardware, software, and network issues related to trading applications, market data feeds, and connectivity.
• Monitor and maintain the performance and availability of trading floor systems, performing regular maintenance tasks such as software updates, system backups, and security patches.
• Collaborate with IT teams to implement and support trading-related infrastructure, ensuring seamless integration and efficient operation of trading systems.
• Assist in installing, configuring, and testing trading software and hardware components, working closely with IT teams to ensure successful technology implementation.
• Document technical issues, resolutions, and system configurations accurately, maintaining comprehensive records for future reference and effective communication within the team.

Requirements:

• Experience in providing technical support in a trading floor or financial services environment.
• Strong knowledge of trading systems, including order management systems, execution platforms, and market data feeds.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Experience with scripting languages (e.g., Python, PowerShell) and automation tools.
• Excellent communication and people skills, with the ability to effectively communicate technical concepts to non-technical users.
• Strong problem-solving and analytical skills, with the ability to work under pressure and meet tight deadlines.
• Ability to work independently and collaboratively in a fast-paced, collaborative environment.
• Experience in Bloomberg Terminal.

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity – there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful.

A full job description will be provided upon application.