At a Glance
- Tasks: Translate product ideas into actionable specifications and write clear user stories for development.
- Company: Join a Fortune 500 tech solutions integrator with a global presence.
- Benefits: Competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and proactive problem-solving.
- Why this job: Be at the forefront of tech innovation and make a real impact on product delivery.
- Qualifications: Experience as a Business Analyst in software teams and strong user story writing skills.
The predicted salary is between 50000 - 65000 £ per year.
Contract Role - Immediate start
Overview
Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimization built on 33+ years of deep partnerships with the world’s leading and emerging technology providers. In 2024, Insight had revenues of US$ 8.7 billion, and over 14,000 employees. It has a US$1.7 billion services business, bolstered by recent acquisitions in cloud, CRM, software engineering, and business consulting.
We are looking for a Technical Business Analyst who can operate at the intersection of product and delivery. This is not just a requirements-gathering role — it is an embedded product delivery role. You will own the translation of product thinking into clear, actionable specifications that a development team can build from without ambiguity. You will work directly with the Product Lead, engineers, and AI specialists to shape and document how product grows. You will be proactive, spot gaps before they become blockers, and take pride in writing documentation and stories that are a genuine asset to the team.
Key Responsibilities
- Delivery and documentation
- Write clear, well-structured user stories with acceptance criteria, edge cases, and definition of done — in a format the engineering team can act on immediately
- Produce Product Requirements Documents (PRDs) for new features, covering problem statement, user personas, proposed solution, scope, success metrics, and open questions
- Maintain a living backlog with accurate prioritisation context, so the team always knows what to build next and why
- Create process flows, data flow diagrams, and system interaction maps to support technical design discussions
- Document APIs, agent configurations, and data models as features ship, keeping technical documentation up to date
- Discovery and proactive analysis
- Review existing and proactively identify gaps, inconsistencies, or improvement opportunities
- Synthesise user feedback, usage data, and stakeholder input into clear problem statements and prioritised recommendations
- Stay close to how AI agents and LLM pipelines behave in production and flag edge cases or failure modes that need addressing
- Anticipate downstream impacts of changes across the platform and surface dependencies early
- Collaboration and communication
- Act as the connective tissue between product, engineering, and stakeholders — translating business intent into technical precision and back again
- Support sprint ceremonies: backlog refinement, story walkthrough, and acceptance testing
- Work with the Product Lead to prepare materials for stakeholder reviews, including feature status summaries and roadmap updates
- Challenge vague briefs, ask the right questions, and push for specificity before a single line of code is written.
What we are looking for
Essential
- Proven experience as a Business Analyst or Technical BA in a software product team — ideally B2B SaaS or internal enterprise tooling
- Strong user story writing skills: you know the difference between a story that ships clean and one that generates five questions in standup
- Experience writing PRDs or functional specifications that serve as the source of truth for engineering
- Comfortable working with AI-powered products — you do not need to train models, but you need to understand how prompt-based systems, agents, and knowledge bases behave
- Able to read and interpret API documentation, data schemas, and basic system architecture diagrams — not to build them, but to document them accurately
- Sharp communication skills: you simplify complexity, do not pad documents, and write for your audience
- Proactive by default — you identify problems and bring solutions, rather than waiting to be directed
- Experience with tools such as Jira, Confluence for backlog and documentation management
Nice to have
- Familiarity with Azure infrastructure, CosmosDB, vector databases, or PgVector
- Experience working with LLM-based features — prompt libraries, agent pipelines, retrieval-augmented generation (RAG)
- Background in sales enablement, CRM, or B2B sales tools
- Exposure to RBAC systems or multi-role product configuration
Technical Business Analyst employer: Insight
At Insight Enterprises, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our extensive training programmes and opportunities to work with cutting-edge technology in a dynamic environment. With a global presence and a focus on digital transformation, we offer our team members the chance to make a meaningful impact while enjoying a supportive atmosphere that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Insight or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions for Technical Business Analysts. Think about how you can showcase your user story writing skills and your experience with AI-powered products. We want to see you shine!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of being noticed by hiring managers.
✨Tip Number 4
Stay proactive during the application process. Follow up on your applications after a week or two. A simple email can remind them of your interest and keep you top of mind!
We think you need these skills to ace Technical Business Analyst
Some tips for your application 🫡
Craft Your User Stories:When writing your application, think of it like crafting user stories. Make sure to clearly outline your experiences and skills, just like you would define acceptance criteria for a project. This helps us see how you can fit into the role seamlessly.
Be Specific with Your PRDs:Your application should serve as a mini Product Requirements Document (PRD). Clearly state your problem-solving abilities, user personas you've worked with, and the solutions you've proposed in past roles. This will show us that you understand the importance of clarity and detail.
Show Off Your Proactivity:We love candidates who take initiative! Highlight instances where you've identified gaps or improved processes in your previous roles. This will demonstrate your proactive nature and how you can contribute to our team right from the start.
Keep It Clear and Concise:Just like we value clear documentation, we appreciate applications that are straightforward and to the point. Avoid fluff and focus on what makes you a great fit for the Technical Business Analyst role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Insight
✨Know Your User Stories
Make sure you can articulate the difference between a well-crafted user story and a vague one. Be ready to discuss examples from your past experience where your user stories led to successful outcomes. This will show that you understand the importance of clarity in documentation.
✨Master the PRD
Prepare to talk about how you've written Product Requirements Documents (PRDs) before. Highlight your ability to cover all aspects, from problem statements to success metrics. Bring a sample if possible, as it demonstrates your hands-on experience and attention to detail.
✨Be Proactive
During the interview, showcase your proactive nature by discussing times when you identified gaps or inconsistencies before they became issues. This is crucial for a Technical Business Analyst role, so have specific examples ready to illustrate your problem-solving skills.
✨Communicate Clearly
Practice simplifying complex concepts into clear, concise language. You might be asked to explain technical details to non-technical stakeholders, so demonstrate your ability to bridge that gap. Use examples from your previous roles to highlight your communication skills.
