At a Glance
- Tasks: Maintain and enhance key housing systems while ensuring secure and reliable services.
- Company: Join a forward-thinking Digital & Technology team focused on continuous improvement.
- Benefits: Fixed-term role with opportunities for professional growth and skill development.
- Other info: Collaborative environment with a focus on innovation and user satisfaction.
- Why this job: Make a real difference in housing services and support transformative initiatives.
- Qualifications: Strong ICT background and experience with NEC Housing applications preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Maintain the day‑to‑day operation of key housing systems.
- Manage incidents and system changes.
- Support upgrades and ensure services remain secure, resilient and fit for purpose.
- Work with business stakeholders to identify opportunities for improvement.
- Support transformation initiatives.
- Ensure applications continue to meet the evolving needs of the organisation.
- Deliver stable, secure and reliable Housing Application services.
- Support the successful delivery of planned system upgrades and enhancements.
- Improve service performance and user satisfaction.
- Strengthen governance, documentation and support processes.
- Support ongoing transformation and continuous improvement across Housing Services.
Technologies: Cloud ICT Support ITIL ITSM
About the Role:
This role focuses on supporting and enhancing our Housing Applications estate, including the NEC Integrated Housing Management System. You will work closely with Housing Services, our Digital & Technology colleagues and third‑party suppliers to deliver high‑quality application support, improve service stability and performance, and help drive continuous improvement across our organisation.
Qualifications:
- Strong background in ICT, Digital Services or Technical Operations.
- Experience supporting NEC Housing applications, ideally the NEC Integrated Housing Management System.
- Good understanding of IT Service Management (ITSM), including Incident, Problem, Change and Release Management.
- Experience managing suppliers and third‑party service providers.
- Strong analytical and troubleshooting skills with a proactive approach to problem solving.
- Experience supporting business change, system upgrades and service improvements.
- Knowledge of data governance, reporting and information management.
- Understanding of disaster recovery and business continuity principles.
- Excellent communication skills and the ability to work effectively with both technical and non‑technical stakeholders.
- ITIL Foundation or higher.
- Project or Programme Management qualification.
- Relevant technical or application certifications.
- Experience in Local Government, Housing, Public Sector or Social Housing.
- Knowledge of Housing Management processes and statutory requirements.
- ITIL certification.
- Project Management methodologies such as PRINCE2, Agile or MSP.
- Experience with cloud‑based applications and SaaS environments.
- Membership of a professional body such as BCS.
Interim Housing Systems Support Analyst in Slough employer: Insight
As a local authority in Berkshire, we pride ourselves on being an excellent employer that values community impact and employee development. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth while contributing to meaningful housing projects that enhance the lives of residents. With competitive compensation and a commitment to work-life balance, we offer a rewarding environment for those passionate about making a difference in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Housing Systems Support Analyst in Slough
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We think you need these skills to ace Interim Housing Systems Support Analyst in Slough
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
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How to prepare for a job interview at Insight
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
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