At a Glance
- Tasks: Transform client experiences by moving them to digital platforms and enhancing their online processes.
- Company: Join Insight, a leading Global IT Services and Solutions business with a supportive culture.
- Benefits: Enjoy hybrid work, competitive pay, and a chance to grow in a dynamic environment.
- Other info: Be part of a team that values creativity, autonomy, and diverse perspectives.
- Why this job: Make a real impact by helping clients embrace digital transformation and improve their operations.
- Qualifications: Experience in sales operations or eCommerce consulting, with strong communication and analytical skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Sheffield or Manchester. We are looking for an experienced e-Commerce Consultant to join our EMEA eCommerce team. In this role, you will enhance our clients’ digital experience by transitioning them from manual, offline processes to Insight’s online portal, Insight.com. You will work closely with Sales, Operations, and our Digital teams to understand client business processes, design digital solutions, and drive adoption of our online and eProcurement capabilities. If you have a background in sales operations, procurement, business process changes, or similar client-facing roles – and you enjoy influencing stakeholders to adopt better digital ways of working – we would be keen to hear from you.
This role we are offering is a Hybrid position; you will be expected to come into the office three times a week as part of your responsibilities.
Key responsibilities:
- Increase the proportion of client orders placed via Insight’s digital channels by driving adoption of Insight.com and related eCommerce solutions.
- Work with Sales Account Managers to review their accountancy, identify opportunities and build a pipeline of clients to go onboard to Insight.com.
- Lead and support client-facing meetings, including online demos and workshops, to understand existing processes and demonstrate how Insight’s digital tools can add value.
- Define and configure client-specific requirements on Insight.com, such as catalogues, user logins, approval workflows, and other custom settings.
- Provide local expertise and training for Account Managers and new starters on Insight.com, supporting them in a confident position and using Insight’s web services with their clients.
- Analyse accounts that are not transacting online, develop strategies to migrate them to digital channels and execute agreed plans in partnership with Sales.
- Troubleshoot client and internal queries (from simple to complex), coordinating with relevant teams to ensure timely and effective resolutions.
- Function as the “eyes and ears” of the eCommerce team, gathering client feedback, identifying bugs, and highlighting potential enhancements to Insight’s web services.
- Collaborate with eCommerce Product Owners and other stakeholders to assess priorities and implement new client requirements or improvements.
- Lead or contribute to eCommerce projects, acting as a subject matter expert to ensure a smooth transition and high levels of client satisfaction.
- Support teammates by sharing knowledge, best practice, and guidance to continually improve the service we provide to clients and internal stakeholders.
Key skills and experience required:
- Experience in a relevant role such as sales operations, procurement, business process/change, client success, or eCommerce consulting in a B2B environment.
- Proven experience in a client-facing or stakeholder management role, with the ability to build credibility, influence and drive behavioural change.
- Demonstrable experience of working in a Sales, customer service, or client support environment.
- Strong understanding of business processes related to ordering, procurement, and/or digital transformation.
- Excellent communication and presentation skills, comfortable leading client demos, workshops, and training sessions.
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into practical actions.
- Highly organised, able to manage multiple initiatives simultaneously and deliver to agreed timelines with minimal supervision.
- Fully conversant with Microsoft Office (particularly Excel and PowerPoint); experience with tools such as Power BI is an advantage.
- Experience working with eProcurement platforms (e.g., SAP, Ariba, Coupa) is beneficial but not essential.
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Application Details:
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. A full job description will be provided upon application. Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
eCommerce Consultant in Sheffield employer: Insight
At Insight, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and autonomy. Our hybrid working model allows for flexibility while ensuring collaboration in our Sheffield or Manchester offices, and we are committed to employee growth through continuous training and support. With a strong emphasis on our core values of Hunger, Heart, and Harmony, we create an environment where every team member can thrive and contribute to meaningful digital transformations for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Consultant in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase how you can enhance their digital experience.
✨Tip Number 3
Show off your skills in real-time! If you get the chance, offer to do a live demo of your expertise during interviews. This is a great way to demonstrate your knowledge of eCommerce solutions and client engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Insight.
We think you need these skills to ace eCommerce Consultant in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales operations, procurement, or eCommerce consulting. We want to see how your background aligns with the role of an eCommerce Consultant!
Showcase Your Communication Skills:Since this role involves client-facing meetings and presentations, don’t forget to demonstrate your excellent communication skills. Use clear examples in your application that show how you've influenced stakeholders or led workshops.
Highlight Problem-Solving Abilities:We love candidates who can analyse data and come up with practical solutions. Share specific instances where you’ve tackled challenges in a client-facing role, especially related to digital transformation or business processes.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Insight
✨Know Your eCommerce Stuff
Make sure you brush up on your knowledge of eCommerce platforms and digital transformation. Be ready to discuss how you've influenced stakeholders in the past and share specific examples of how you've driven adoption of digital solutions.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, prepare to demonstrate your communication and presentation skills. Think of scenarios where you've led meetings or workshops and how you effectively communicated complex ideas to clients.
✨Be Data Savvy
Familiarise yourself with data analysis and how it relates to business processes. Be prepared to discuss how you've used data to identify opportunities for improvement and how you can apply that to help clients transition to digital channels.
✨Understand Their Values
Insight values Hunger, Heart, and Harmony. Research these core values and think about how they resonate with your own experiences. Be ready to explain how you embody these values in your work and how they align with the company's mission.
