At a Glance
- Tasks: Manage service delivery for large clients, ensuring quality and satisfaction.
- Company: Join a leading tech company committed to diversity and equality.
- Benefits: Enjoy an excellent benefits package and hybrid work flexibility.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: Experience in service delivery management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Service Delivery Manager to join our EMEA Services Delivery function within the Services Delivery Management team. In this role, you will be responsible for end-to-end management of services delivered to large, complex clients, ensuring we meet agreed outcomes, service levels, and quality standards. Acting as a trusted advisor, you will work closely with our Centres of Excellence (COEs), partners, and vendors to drive client satisfaction, maximise value and support the profitable growth of our services business. This is a hybrid role; you will typically spend three days per week in the office and/or on client sites as part of your responsibilities.
Key responsibilities:
- Own the overall service delivery relationship for large, complex clients, ensuring contractual commitments, SLAs and quality standards are consistently met.
- Build and maintain strong, trusted relationships with client stakeholders, becoming a key advisor on the business benefits of Insight's services and solutions.
- Align closely with in-country service delivery leadership and EMEA COEs to plan, coordinate and govern the delivery of professional and managed services.
- Assemble and coordinate project teams (in conjunction with the Senior Manager Service Delivery), scheduling and overseeing key engagements to successful completion.
- Maintain revenue and gross profit across your client base and drive clients 'up the value chain' through Insight First services and our partner ecosystem.
- Lead regular service performance reviews, ensuring actions are documented, followed up, and completed to continuously improve client satisfaction.
- Participate in large and complex deal reviews, contributing service delivery insight and risk management throughout the bid cycle.
- Support the translation of corporate and regional strategies into actionable delivery plans for your client portfolio.
- Provide thought leadership locally, coaching, and mentoring services teammates to support capability development and consistent, high-quality delivery.
- Ensure all governance, legal, process and compliance requirements are adhered to across your portfolio.
Key skills and experience required:
- Experience in service delivery management or a similar post-facing role within the IT industry, ideally across managed or professional services.
- Proven record of managing complex client engagements, with responsibility for service performance, financial outcomes, and client satisfaction.
- Strong commercial acumen, with experience of forecasting, revenue, and gross profit management across a defined client base.
- Demonstrable ability to work effectively in a matrix environment, coordinating multiple teams, stakeholders, and resources.
- Exceptional organisational skills with the ability to manage multiple complex projects and priorities simultaneously.
- Excellent communication and relationship-building skills, with the confidence to engage at senior stakeholder level.
- Experience of driving continuous improvement, changing initiatives or service optimisation programmes.
Benefits:
Excellent benefits and a compelling reward package.
Equal Opportunity Employer: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
Service Delivery Manager employer: Insight
At Insight, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Delivery Manager, you will benefit from a compelling reward package, opportunities for professional growth, and the chance to work with diverse teams across the EMEA region, all while making a meaningful impact on client satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Insight or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and think about how your experience aligns with their needs. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've improved service delivery or client satisfaction. This is key for a Service Delivery Manager role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in managing complex client engagements and any relevant IT industry experience. We want to see how you’ve met service levels and quality standards in past roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong relationships with clients and driven satisfaction in previous positions. Let us see your personality!
Showcase Your Skills:In your application, don’t forget to highlight your exceptional organisational skills and commercial acumen. We’re looking for someone who can juggle multiple projects while keeping an eye on revenue and profit management. Make it clear how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Insight
✨Know Your Services Inside Out
Before the interview, make sure you have a solid understanding of the services offered by the company. Familiarise yourself with their key offerings and how they align with client needs. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Highlight specific instances where your communication and interpersonal skills led to improved client satisfaction or successful project outcomes. This is crucial for a Service Delivery Manager role.
✨Demonstrate Your Project Management Prowess
Be ready to discuss your experience managing complex projects. Bring up specific challenges you faced, how you coordinated teams, and the results achieved. This will showcase your organisational skills and ability to manage multiple priorities effectively.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about how you would handle service delivery issues or client escalations. Practising these scenarios can help you articulate your thought process clearly during the interview.
