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- Tasks: Support sales activities and client requests, ensuring smooth operations and high satisfaction.
- Company: Insight is a global IT services company with a strong focus on innovation and customer care.
- Benefits: Enjoy flexible working options, a supportive environment, and a competitive rewards package.
- Why this job: Join a dynamic team where your contributions directly impact client relationships and business growth.
- Qualifications: Basic sales cycle experience and foundational communication skills are required; coaching will be provided.
- Other info: Be part of a company that values diversity and encourages applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
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EMEA Strategic Talent Advisor at Insight.
Location: Uxbridge Office. 2-3 days a week in office.
Role Purpose
The Sales Development Associate is a key daily resource for clients, ensuring the smooth operational execution of client requests and sales activities. This role is vital in building foundational relationships and driving client satisfaction by acting as an internal advocate and ensuring timely, accurate service delivery. The SDA supports the identification and nurturing of cross-sell and upsell opportunities, demonstrating a client-centric mindset through high levels of accountability. The role’s key focus is to enable additional selling time for the seller(s) they are supporting.
Key Responsibilities
- Support the identification, qualification and closure of sales opportunities, driving conversion from leads to close particularly for low complexity technology sales, cross-selling, and up-selling.
- Act as a client Subject Matter Expert (SME) providing extended support to specialist business areas e.g., Microsoft EAs, cloud.
- Triage renewals for existing accounts to upsell opportunities and support client retention, collaborating with the Account Executive and producing quotes through to sales order placement.
- Promote online/Global catalogues, manage additions of parts as clients require them and maintain End Of Life products.
- Contribute to sales pitches, bids, deal registration and tenders under guidance.
- Contribute to the account plan (where applicable) under guidance from the account plan owner.
- Contribute to pipeline coverage and growth across accounts.
- Become the client\’s primary point of contact for support, serving as the \’emotional glue\’ that ensures customers feel acknowledged and valued.
- Build and maintain strong relationships with multiple stakeholders and be seen as a dependable and trustworthy resource who inspires confidence in others by proactively taking ownership through clear communication.
- Improve customer satisfaction and assist in escalations.
- Ensure adherence to standardized processes (e.g., tiered qualification, procurement rules, framework compliance, escalation paths).
- Proactively collaborate with internal departments for a coordinated, client-focused approach to account growth and to ensure all client requests are picked up within relevant timescales (e.g., Client Operations, Partnerships, Purchasing, POSS etc).
- Utilize internal CRM systems to produce timely and accurate forecasts, pipeline data and maintain client contacts.
Key skills and experience required:
Sales Cycle Management:
- Basic experience with the sales cycle
- Requires coaching support for managing complex cycles
Stakeholder Management:
- Foundational ability to engage stakeholders
- Communicates insightful ideas and maintains relationships
Commercial Acumen:
- Developing understanding of the business environment
- Aware of external factors impacting performance
Technology Business Acumen:
- Foundational grasp of financial levers and industry trends
- Understands how technology impacts business decisions
Communication:
- Foundational communication skills
- Adapts style to suit audience and situation
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity – there’s a reason our average employee tenure is over 6 years.
We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Application Details:
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.
We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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Sales Development Associate employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Associate
✨Tip Number 1
Familiarise yourself with Insight's core values: Hunger, Heart, and Harmony. Demonstrating an understanding of these values during your interactions can help you connect with the team and show that you align with their culture.
✨Tip Number 2
Research the technology industry trends and how they impact sales cycles. Being able to discuss current market dynamics and their implications on client needs will position you as a knowledgeable candidate.
✨Tip Number 3
Network with current employees or alumni who work at Insight. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to showcase your communication skills by practising how you would explain complex concepts simply. This is crucial for a Sales Development Associate, as you'll need to convey information clearly to clients and stakeholders.
We think you need these skills to ace Sales Development Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Development Associate role. Focus on your sales cycle management, stakeholder engagement, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Insight's core values: Hunger, Heart, and Harmony. Explain how your background and experiences make you a great fit for the role and the company culture.
Showcase Relevant Experience: In your application, emphasise any previous roles or projects where you've successfully supported sales activities, managed client relationships, or contributed to account growth. Use specific examples to demonstrate your impact.
Highlight Your Client-Centric Mindset: Illustrate your ability to act as an internal advocate for clients. Share instances where you've improved customer satisfaction or resolved issues effectively, showcasing your commitment to client success.
How to prepare for a job interview at Insight
✨Understand the Sales Cycle
Familiarise yourself with the sales cycle, especially for low complexity technology sales. Be prepared to discuss how you can support the identification and closure of sales opportunities, as this is a key responsibility of the role.
✨Showcase Your Client-Centric Mindset
Demonstrate your ability to build strong relationships with clients. Share examples of how you've acted as an advocate for clients in previous roles, ensuring their needs are met and satisfaction is prioritised.
✨Communicate Clearly and Effectively
Practice adapting your communication style to suit different audiences. During the interview, focus on conveying your ideas clearly and confidently, as effective communication is crucial for stakeholder management.
✨Research Insight's Core Values
Familiarise yourself with Insight's core values of Hunger, Heart, and Harmony. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Sales Development Associate.
