Microsoft Unified Communications Field Engineer

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Contract Type: 24-Month Fixed-Term Contract

Location: UK-based with regular travel (3-5 times per week) to client sites

Security Clearance: Must be eligible for SC (Security Check) clearance

Role Overview: We are looking for a skilled Microsoft Unified Communications Engineer to join an ongoing project focused on delivering cloud-based communication solutions. This role involves supporting the roll‑out and go‑live activities for Microsoft Teams Phone, as well as the physical deployment of endpoint devices across sites. You will work closely with consultants and project managers, providing technical expertise and hands‑on implementation across the customer estate.

Key Responsibilities:

• Deployment, configuration, and testing of Microsoft Teams Phone devices.
• Floorwalking, white‑glove assistance, and day 1 support during site migrations.
• Support consultants and project managers to achieve go‑live milestones for UC projects.
• Troubleshooting, resolution, and escalation of issues during go‑live.
• Ensure compliance with security and operational standards throughout the project lifecycle.
• Provide on‑site support across multiple client locations (3-5 times per week).

Essential Skills & Experience:

• Proven experience with Microsoft 365, Microsoft Teams Phone, and the associated ecosystem.
• Knowledge of telephony systems, including physical phone hardware setup and configuration.
• Ability to work independently against a set programme of work and delivery standards.
• Familiarity with networking fundamentals related to voice and UC solutions.
• Excellent problem‑solving skills and ability to work under pressure to meet deadlines.
• Strong communication and stakeholder management skills.

Additional Requirements:

• Must be eligible for SC clearance.
• Willingness to travel regularly (3-5 times per week) to client sites across the UK.

Desirable Skills:

• Experience with SIP trunking, PBX systems, and VoIP technologies.
• Previous experience in large‑scale UC deployments.

About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity – there’s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful. A full job description will be provided upon application.