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- Tasks: Lead change management projects to enhance internal processes and improve client experiences.
- Company: Join Insight, a Fortune 500 global tech solutions provider.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving change and improving business efficiency.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
The Global Business Transformation team is responsible for driving continuous improvements to internal processes, procedures, and systems to reduce operating costs and improve the end-user and client experience. The team endeavours to increase revenue prospects by identifying and implementing the necessary changes required to enable the business to perform at optimum capacity.
The Change Management team drives change management projects throughout the EMEA business in order to deliver changes and improvements internally, ensure the adoption of change, and aid Insight in meeting its business strategy and defined objectives.
The Internal Business Change Manager drives change management projects throughout EMEA, working closely with the project sponsor, project team, and relevant managers and teammates to assist them with adapting and adopting new ways of working. The Internal Business Change Manager ensures people, systems, processes, and more efficient ways of working are established to enable optimal outputs, ensuring customers experience the maximum benefits from the business change. In addition, the Internal Business Change Manager mentors and trains teammates in change management and is actively encouraged to recommend business improvement and change programmes which can lead to measurable increases in gross profit and/or operating efficiencies.
Key duties & responsibilities:
- Manage larger and/or more complex internal change management projects and project delivery, ensuring a high degree of efficiency, autonomy, and performance.
- Own the change management and adoption of medium to high risk or large/complex internal business projects, being accountable for ensuring utilisation targets are met, and the delivery of anticipated outcomes.
- Provide coaching, guidance, methodology and best practice knowledge to the internal project team to ensure and maximise success in case of medium project impact.
- Educate, coach and influence stakeholders around the importance of change management and adoption.
- Partner with the defined internal project teams to develop a specific change management and adoption roll-out project/change strategy and plan.
- Identify all teams impacted by change, supporting the internal business in preparing training, communication, and reinforcement plans to help teammates develop the awareness, desire, knowledge, and ability required to ensure successful change.
- Engage with the ‘super user’ community and mentor and train those teammates in change management.
- Monitor the progress of the roll-out plan, function as change management project manager, and provide regular status updates to relevant internal decision-makers and stakeholders.
- Prepare and share reports and updates in order to monitor progress, and also flag any issues or blockers that may impact given timescales or project success.
- Work closely with the internal project team to ensure that defined/agreed KPI targets are achieved or exceeded.
- Agree and review change management and adoption metrics to measure success; use data and metrics to adjust and share feedback as needed.
- Apply a structured methodology to assigned change management activities.
- Administer and conduct change management assessments and surveys.
- Ensure a future view approach to change management in order to support a sustained and long-term adoption of internal business solutions.
- Support teammates with any issues that may arise and help them to identify creative solutions to sometimes complex challenges.
- Proactively suggest continuous improvements to internal processes that will drive efficiency, speed, and quality of delivery within the internal business.
This list is not exhaustive; you will be required to undertake additional responsibilities as reasonably requested by your manager.
Client Operations Change and Improvement Lead, in Manchester employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Change and Improvement Lead, in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Insight on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Insight's business transformation goals. Show us how your skills in change management can help drive those improvements. Tailor your examples to highlight your experience with similar projects.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your thoughts clearly and confidently, especially around change management strategies and their impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Insight team.
We think you need these skills to ace Client Operations Change and Improvement Lead, in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Operations Change and Improvement Lead role. Highlight your relevant experience in change management and how it aligns with Insight's goals. We want to see how you can bring value to our team!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive change and improve processes. Use metrics where possible to show the impact of your work. This helps us understand the tangible benefits you can bring to Insight.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to our recruitment team, making it easier for us to review your credentials and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Insight
✨Know the Company Inside Out
Before your interview, make sure you research Insight thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Change Management Skills
Prepare specific examples from your past experiences where you've successfully managed change. Highlight your ability to coach and influence stakeholders, as well as how you've driven improvements in processes or systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to overcome challenges in change management and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, current challenges they face in change management, or how success is measured in this role. This shows you're engaged and thinking critically about the position.
