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- Tasks: Lead change management projects to enhance internal processes and improve client experiences.
- Company: Join a Fortune 500 global tech provider focused on innovation and transformation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact by driving change and improving business efficiency.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Global Business Transformation team is responsible for driving continuous improvements to internal processes, procedures, and systems to reduce operating costs and improve the end-user and client experience. The team endeavours to increase revenue prospects by identifying and implementing the necessary changes required to enable the business to perform at optimum capacity.
The Change Management team drives change management projects throughout the EMEA business in order to deliver changes and improvements internally, ensure the adoption of change, and aid Insight in meeting its business strategy and defined objectives. The Internal Business Change Manager drives change management projects throughout EMEA, working closely with the project sponsor, project team, and relevant managers and teammates to assist them with adapting and adopting new ways of working. The Internal Business Change Manager ensures people, systems, processes, and more efficient ways of working are established to enable optimal outputs, ensuring customers experience the maximum benefits from the business change. In addition, the Internal Business Change Manager mentors and trains teammates in change management and is actively encouraged to recommend business improvement and change programmes which can lead to measurable increases in gross profit and/or operating efficiencies.
Key duties & responsibilities:
- Manage larger and or more complex internal change management projects and project delivery, ensuring a high degree of efficiency, autonomy, and performance.
- Own the change management and adoption of medium to high risk or large/complex internal business projects, being accountable for ensuring utilisation targets are met, and the delivery of anticipated outcomes.
- Provide coaching, guidance, methodology and best practice knowledge to the internal project team to ensure and maximise success in case of medium project impact.
- Provide guidance, methodology and best practice knowledge to the internal project team to ensure and maximise success in case of medium/low project impact.
- Educate, coach and influence stakeholders around the importance of change management and adoption.
- Partner with the defined internal project teams to develop a specific change management and adoption roll-out project/change strategy and plan.
- Identify all teams impacted by change, supporting the internal business in preparing training, communication, and reinforcement plans to help teammates develop the awareness, desire, knowledge, and ability required to ensure successful change.
- Engage with the ‘super user’ community and mentor and train those teammates in change management.
- Monitor the progress of the roll-out plan, function as change management project manager, and provide regular status updates to relevant internal decision-makers and stakeholders.
- Prepare and share reports and updates in order to monitor progress, and also flag any issues or blockers that may impact given timescales or project success.
- Work closely with the internal project team to ensure that defined/agreed KPI targets are achieved or exceeded.
- Agree and review change management and adoption metrics to measure success; use data and metrics to adjust and share feedback as needed.
- Apply a structured methodology to assigned change management activities.
- Administer and conduct change management assessments and surveys.
- Ensure a future view approach to change management in order to support a sustained and long-term adoption of internal business solutions.
- Support teammates with any issues that may arise and help them to identify creative solutions to sometimes complex challenges.
- Proactively suggest continuous improvements to internal processes that will drive efficiency, speed, and quality of delivery within the internal business.
This list is not exhaustive; you will be required to undertake additional responsibilities as reasonably requested by your manager.
Client Operations Change and Improvement Lead in London employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Change and Improvement Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them improve their processes and client experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in change management can drive efficiency and enhance the end-user experience. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Client Operations Change and Improvement Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Operations Change and Improvement Lead role. Highlight your relevant experience in change management and how it aligns with our goals at Insight.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven change and improvements in previous roles. We love seeing measurable outcomes that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it gets to the right people quickly, and you’ll be one step closer to joining our team at Insight!
How to prepare for a job interview at Insight
✨Know the Company Inside Out
Before your interview, make sure you research Insight thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Change Management Skills
Prepare specific examples from your past experiences where you've successfully managed change. Highlight your ability to coach and influence stakeholders, as well as how you've driven improvements in processes or systems.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the challenges the team faces. This could include inquiries about their current change management strategies or how they measure success in their projects.
✨Demonstrate Your Coaching Ability
Since mentoring and training teammates is a key part of the role, be ready to discuss how you've educated others in previous positions. Share your approach to coaching and how it has led to successful outcomes in change adoption.