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- Tasks: Support sales teams and ensure top-notch client service in a fast-paced environment.
- Company: Join Insight, a Fortune 500 global tech solutions provider with a vibrant culture.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Be the key contact for clients and make a real impact on their experience.
- Qualifications: Business Administration qualification and strong communication skills required.
- Other info: Dynamic team atmosphere with a focus on diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Job title: Inside Sales Associate
Location: Uxbridge Office
Hybrid – 2 days a week
About us
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
Operations and role
Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight\\\’s solutions by proactively managing people, products, technology, information, and time.
The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.
The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.
Key responsibilities
- Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
- Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
- Ensure the Sales teams compliance with Insight\\\’s policies and procedures.
- Communicate directly with Insight\\\’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
- Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
- Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
- Manage online catalogues to ensure pricing and parts are updated and correct in order for clients to view them.
- Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and/or Executive Account Manager.
- This list is not exhaustive; you will be required to undertake additional responsibilities as reasonably requested by your manager.
Key skills and experience
- Experience of working within a high performing team within a fast-paced, target-driven environment
- Holds relevant professional Business Administration qualification, accreditation and/or certification
- High level of written and spoken English
- A confident, outward-looking, proactive communicator
- Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
- Previous experience using administration and ordering systems (such as CRM)
- Excellent time management skills and ability to work unsupervised, to tight deadlines
- Demonstrates general IT product knowledge of current information technologies
- Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients
- Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion
- Ability to understand client needs and collaborate effectively with teammates
- Previous working experience gained in a sales environment
- Ability to learn new systems/processes quickly and effectively
- A strong team player as well as a proactive individual contributor
About Insight
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity – there\\\’s a reason our average employee tenure is over 6 years.
Values
We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Application Details
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
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Inside Sales Associate employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Insight on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common sales scenarios. Think about how you'd handle client queries or manage internal processes. We want you to show off your problem-solving skills and how you can keep clients happy!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can make a great impression. It shows you’re serious about the role and respect the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Inside Sales Associate
Some tips for your application 🫡
Show Off Your Communication Skills: Since the Inside Sales Associate role is all about client interaction, make sure your written application highlights your communication skills. Use clear and professional language to demonstrate how you can effectively respond to client queries and collaborate with teammates.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Highlight Relevant Experience: Make sure to include any previous experience in sales or customer service roles. We want to see how you’ve managed client relationships and handled administrative tasks in fast-paced environments. Specific examples will help us picture you in the Inside Sales Associate position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and tech-savvy, which are key traits for this role!
How to prepare for a job interview at Insight
✨Know Your Stuff
Before the interview, make sure you understand Insight's products and services. Familiarise yourself with their client operations and how the Inside Sales Associate role fits into the bigger picture. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As a client-facing role, communication is key. Prepare examples of how you've effectively communicated with clients or teammates in the past. Be ready to demonstrate your proactive approach and how you resolve issues quickly and professionally.
✨Highlight Your Team Spirit
Insight values teamwork, so be prepared to discuss your experience working in high-performing teams. Share specific instances where you collaborated with others to achieve a common goal, and emphasise your ability to adapt in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client requests. Think about potential challenges you might face in the role and how you would handle them. This shows that you're not only prepared but also proactive in thinking ahead.