EMEA Programme Manager

Purpose of role

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

The EMEA Services Delivery function delivers professional and managed services to Insight’s clients across a broad range of technology and software offerings by employing methodologies and ensuring the delivery of a scaled and consistent client experience via the following centres of excellence (COEs):

• The Technology Solutions Group which takes responsibility for the overall service strategy and subsequent solutions/services development.
• The Consulting Services team which leads on influencing clients and designing solutions, in partnership with clients and internal account teams.
• The Digital Business Transformation team which designs and implements unique and innovative solutions to address and resolve clients’ business challenges.
• The Optimisation & Governance team which provides optimisation and compliance expertise and services to clients.
• The Managed Services team which provides high quality and efficient customer support, automation, engineering, security and device management services.
• The Services Delivery Management team, which manages the client experience whilst maintaining the commercial ownership of client engagements.
• The Services Business Operations & Transformation team which drives operational excellence and business improvements within all centres of excellence.

The EMEA Programme Manager resides within the Services Delivery Management area of the EMEA Services Delivery function, specifically, within Project Services. The EMEA Programme Manager may also act as a Player Manager. The EMEA Programme Manager is responsible for planning, monitoring and managing external client projects from initiation to completion and providing programme and project management guidance by using their specialist skills and expertise.

Key Duties & Responsibilities:

• Responsible for the end-to-end delivery of large and complex programmes and projects including scoping, scheduling, costing, risk assessment, quality assurance and measurement of client satisfaction targets.
• Ensure programmes and projects are delivered successfully in accordance with Insight’s methodologies, processes and standards throughout the entire project lifecycle.
• Measure the performance of programmes and projects as well as risk exposure, ensuring comprehensive project documentation is maintained centrally.
• Responsible for ensuring high-level client satisfaction is achieved through strong delivery management and regular communication with clients and stakeholders.
• Execute programme and project contract change control and work closely with leaders where appropriate.
• Deliver all assigned programmes and projects to gross profit and revenue targets.
• Manage assigned resources, internal and external, to achieve programme and project success.
• Provide leadership and mentorship to members of the project team and other key stakeholders.
• Provide continuous improvement suggestions to Project Services leadership.
• Provide support around tactical sales opportunities to account managers and sales teams when requested.
• Teach, train, coach and mentor teammates to promote teammate satisfaction and enable career progression.

In addition, the EMEA Programme Manager may be responsible for managing a team of no more than 5 professionals and will be required to do the following:

• Manage and motivate the team to promote teammate satisfaction through mentoring, development, and career planning.
• Manage the day-to-day operation of programmes, ensuring teammates hold the right competencies and knowledge to achieve and maintain vendor certifications.
• Be accountable for articulating and aligning the functional strategy in line with that of the business.

This list is not exhaustive, and teammates will be required to undertake additional responsibilities reasonably requested by their manager.

About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity.

Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.