At a Glance
- Tasks: Transform client experiences by moving them to our online portal and driving digital adoption.
- Company: Join a forward-thinking tech company focused on enhancing eCommerce solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Make a real impact in the digital transformation of businesses while collaborating with diverse teams.
- Qualifications: Experience in sales operations or client-facing roles, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Sheffield or Manchester. We are looking for an experienced e-Commerce Consultant to join our EMEA eCommerce team. In this role, you will enhance our clients’ digital experience by transitioning them from manual, offline processes to Insight’s online portal Insight.com. You will work closely with Sales, Operations, and our Digital teams to understand client business processes, design digital solutions, and drive adoption of our online and eProcurement capabilities. If you have a background in sales operations, procurement, business process changes, or similar client‑facing roles – and you enjoy influencing stakeholders to adopt better digital ways of working – we would be keen to hear from you. This role is a hybrid position; you will be expected to come into the office three times a week as part of your responsibilities.
Key responsibilities
- Increase the proportion of client orders placed via Insight’s digital channels by driving adoption of Insight.com and related eCommerce solutions.
- Work with Sales Account Managers to review their accountancy, identify opportunities and build a pipeline of clients to go onboard to Insight.com.
- Lead and support client‑facing meetings, including online demos and workshops, to understand existing processes and demonstrate how Insight’s digital tools can add value.
- Define and configure client‑specific requirements on Insight.com, such as catalogues, user logins, approval workflows, and other custom settings.
- Provide local expertise and training for Account Managers and new starters on Insight.com, supporting them in a confident position and using Insight’s web services with their clients.
- Analyse accounts that are not transacting online, develop strategies to migrate them to digital channels and execute agreed plans in partnership with Sales.
- Troubleshoot client and internal queries (from simple to complex), coordinating with relevant teams to ensure timely and effective resolutions.
- Function as the “eyes and ears” of the eCommerce team, gathering client feedback, identifying bugs, and highlighting potential enhancements to Insight’s web services.
- Collaborate with eCommerce Product Owners and other stakeholders to assess priorities and implement new client requirements or improvements.
- Lead or contribute to eCommerce projects, acting as a subject matter expert to ensure a smooth transition and high levels of client satisfaction.
- Support teammates by sharing knowledge, best practice, and guidance to continually improve the service we provide to clients and internal stakeholders.
Key skills and experience required
- Experience in a relevant role such as sales operations, procurement, business process/change, client success, or eCommerce consulting in a B2B environment.
- Proven experience in a client‑facing or stakeholder management role, with the ability to build credibility, influence and drive behavioural change.
- Demonstrable experience of working in a Sales, customer service, or client support environment.
- Strong understanding of business processes related to ordering, procurement, and/or digital transformation.
- Excellent communication and presentation skills, comfortable leading client demos, workshops, and training sessions.
- Strong analytical and problem‑solving skills, with the ability to interpret data and translate insights into practical actions.
- Highly organised, able to manage multiple initiatives simultaneously and deliver to agreed timelines with minimal supervision.
- Fully conversant with Microsoft Office (particularly Excel and PowerPoint); experience with tools such as Power BI is an advantage.
- Experience working with eProcurement platforms (e.g., SAP, Ariba, Coupa) is beneficial but not essential.
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. Insight is committed to providing equal opportunities for all applicants and recognises and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
eCommerce Consultant employer: Insight
At Insight, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Sheffield and Manchester locations provide a vibrant environment where eCommerce Consultants can thrive, with ample opportunities for professional growth and development. We are committed to diversity and inclusion, ensuring that every employee feels valued and empowered to contribute to our clients' success while enjoying a balanced hybrid work model.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, especially those who might know someone at Insight. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Insight’s digital tools and think about how you can help clients transition to online processes. Show us you’re ready to hit the ground running!
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be ready to showcase your skills! Prepare examples of how you've influenced stakeholders or improved processes in past roles. We love seeing how you can add value to our team!
We think you need these skills to ace eCommerce Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the eCommerce Consultant role. Highlight your experience in sales operations, procurement, or any client-facing roles that align with what we're looking for. This shows us you understand the job and are genuinely interested!
Showcase Your Skills:Don’t forget to emphasise your analytical and problem-solving skills! We want to see how you can interpret data and translate insights into practical actions. Use specific examples from your past experiences to illustrate this.
Be Personable:Since this role involves a lot of client interaction, let your personality shine through! Share your communication style and how you’ve successfully influenced stakeholders in the past. We love seeing candidates who can connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Insight
✨Know Your eCommerce Stuff
Make sure you brush up on your knowledge of eCommerce platforms and digital transformation. Be ready to discuss how you've helped clients transition from manual processes to online solutions, as this will show your understanding of the role and its requirements.
✨Showcase Your Client-Facing Skills
Prepare examples of how you've influenced stakeholders in previous roles. Think about times when you've led client meetings or workshops, and be ready to share how you built credibility and drove behavioural change.
✨Be Data Savvy
Since the role involves analysing accounts and developing strategies, be prepared to discuss your analytical skills. Bring examples of how you've interpreted data to make practical recommendations, especially in a sales or procurement context.
✨Practice Your Presentation Skills
As you'll be leading demos and training sessions, practice presenting your ideas clearly and confidently. Consider doing mock presentations with friends or family to get comfortable with your delivery and to refine your communication style.
