Customer Service Executive

Responsibilities

• Deliver excellent customer service, handling queries and orders with professionalism and empathy
• Act as the main point of contact for a group of customers, building trusted and long-term relationships
• Support fleet contracts by coordinating with clients, internal teams, and third parties to ensure smooth delivery
• Process orders, customer returns, and special instructions accurately and efficiently
• Provide administrative and technical support, including arranging fittings and preparing quotes or documentation for the sales team
• Maintain accurate records on company systems (CRM) to ensure data integrity
• Build product knowledge and stay informed about market developments to offer the best solutions for customers
• Proactively resolve challenges and manage customer expectations effectively
• Are you an experienced customer service professional with strong organisational skills and a passion for building lasting client relationships? We\’re looking for a Customer Service Executive to join a forward-thinking business in Longfield, Kent, on a 9-month maternity cover contract., Minimum of 3 years\’ customer service experience, ideally involving order processing or contract support
• Business-to-business experience is essential
• Strong communication skills, both verbal and written
• Excellent organisational skills and attention to detail
• Confident using systems and processes
• Proactive, adaptable, and calm under pressure

Details

• Salary: £30,000 per annum (pro rata)
• Contract: 9-month maternity cover (fixed term)
• Hybrid working: 3 days in the office, 2 days from home
• Hours: Monday – Friday, 8:30am – 5:00pm
• Supportive, collaborative culture with opportunities to learn and contribute