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For Companies At a Glance
- Tasks: Manage client programmes and ensure successful project delivery while liaising with internal teams.
- Company: Join Insight Enterprises, a Fortune 500 leader in tech solutions and transformation.
- Benefits: Enjoy a hybrid work model, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by enhancing client experiences and driving successful outcomes.
- Qualifications: Proven programme management skills and experience in fast-paced environments.
- Other info: Be part of a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Client Programme Manager (Sales/Solution Sales) – Insight Enterprises, Inc. is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. Location: Hybrid – Sheffield, Manchester or Uxbridge.
The Client Programme Manager is responsible for providing dedicated programme management expertise to clients. They liaise between Insight and client representatives to manage and coordinate the activities of internal account teams across EMEA and ensure contractual compliance.
Who You Are
- Demonstrates proven programme management and project leadership skills.
- Experience of working within a high performing team within a fast-paced, target driven environment.
- Ability to run effective update meetings with the client, set clear agendas, manage conflict, resolve issues, and propose solutions and corrective activities.
- Ability to demonstrate and apply a high level of organisation and structure, and work under a high level of pressure to tight timescales.
- Proven track record in complex stakeholder management. Demonstrable experience of building relationships based on trust.
What You’ll Do
- Ensure that Insight meets its contractual commitments to clients, as set out in the commercial contract.
- Facilitate communication between client representatives and their agencies and cross functional internal teammates including Sales, E-Commerce, and Finance.
- Partner closely with Insight teams and leadership to drive best practice, work with the client and regional account managers to ensure that all teammates are aware of the client’s objectives and requirements.
- Monitor and take proactive steps to improve client satisfaction, engage in weekly or monthly status meetings and collate monthly reports for the client.
- Accountable for the successful delivery of Insight projects and programmes for specified clients and for defining best practice standards for working with the client and agencies.
- Identify process improvements to enhance the client experience and client retention, actively promote agency e-commerce adoption, ensure online product catalogues are up to date and that the client has received the required training.
- Coach and guide clients on how to best engage with Insight and adhere to the contractual terms agreed.
- Ensure any specific deliverables are documented within the overall Master Services Agreement against a specific Statement of Work.
About Insight
Insight is an equal opportunity employer, and we are committed to fostering an inclusive workplace that embraces diversity and equality. We seek out people from diverse backgrounds and encourage you to apply.
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Client Programme Manager employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Programme Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Insight Enterprises on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews by practising common questions related to programme management. Think about how you’d handle client relationships and project challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed complex projects or resolved conflicts. This will demonstrate that you’re the right fit for a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Insight team.
We think you need these skills to ace Client Programme Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Programme Manager role. Highlight your programme management skills and experience in fast-paced environments, as this will show us you understand what we're looking for.
Showcase Your Stakeholder Management Skills: We want to see how you've successfully managed complex stakeholder relationships in the past. Share specific examples that demonstrate your ability to build trust and resolve conflicts effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as this will help us quickly grasp your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us process your application smoothly.
How to prepare for a job interview at Insight
✨Know Your Programme Management Inside Out
Make sure you brush up on your programme management skills and be ready to discuss specific examples from your past experiences. Highlight how you've successfully led projects, managed stakeholders, and navigated complex situations.
✨Prepare for Client Interaction Scenarios
Since the role involves liaising with clients, think of potential scenarios where you might need to resolve conflicts or propose solutions. Practise articulating how you would handle these situations effectively during the interview.
✨Showcase Your Organisational Skills
Be prepared to demonstrate your organisational abilities. You might want to share how you manage tight deadlines and keep track of multiple projects. Consider bringing a portfolio that outlines your project timelines and deliverables.
✨Emphasise Relationship Building
The ability to build trust and relationships is key in this role. Think of examples where you've successfully built rapport with clients or team members. Be ready to discuss how you maintain those relationships over time.
