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- Tasks: Lead change management projects to enhance internal processes and improve client experiences.
- Company: Join a Fortune 500 global tech provider focused on innovation and transformation.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Why this job: Make a real impact by driving change and improving business efficiency.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
The Global Business Transformation team is responsible for driving continuous improvements to internal processes, procedures, and systems to reduce operating costs and improve the end-user and client experience. The team endeavours to increase revenue prospects by identifying and implementing the necessary changes required to enable the business to perform at optimum capacity.
The Change Management team drives change management projects throughout the EMEA business in order to deliver changes and improvements internally, ensure the adoption of change, and aid Insight in meeting its business strategy and defined objectives.
The Internal Business Change Manager drives change management projects throughout EMEA. The Internal Business Change Manager works closely with the project sponsor, project team, and relevant (impacted) managers and teammates in order to assist them with adapting and adopting new ways of working. The Internal Business Change Manager ensures people, systems, processes, and more efficient ways of working are established to enable optimal outputs, and ensures customers experience the maximum benefits from the business change. In addition, the Internal Business Change Manager mentors and trains teammates in change management and is actively encouraged to recommend business improvement and change programmes which can lead to measurable increases in gross profit and/or operating efficiencies.
Key duties & responsibilities:
- Manage larger and or more complex internal change management projects and project delivery, ensure a high degree of efficiency, autonomy, and performance.
- Own the change management and adoption of medium to high risk or large/complex internal business projects, be accountable for ensuring utilisation targets are met, and the delivery of anticipated outcomes.
- Provide coaching, guidance, methodology and best practice knowledge to the internal project team to ensure and maximise success in case of medium project impact.
- Provide guidance, methodology and best practice knowledge to the internal project team to ensure and maximise success in case of medium/low project impact.
- Educate, coach and influence stakeholders around the importance of change management and adoption.
- Partner with the defined internal project teams to develop a specific change management and adoption roll-out project/change strategy and plan.
- Identify all teams impacted by change, support the internal business in preparing training, communication, and reinforcement plans to help teammates develop the awareness, desire, knowledge, and ability required to ensure successful change.
- Engage with the (defined) ‘super user’ community and mentor and train those teammates in change management.
- Monitor the progress of the roll-out plan, function as change management project manager, and provide regular status updates to relevant internal decision-makers and stakeholders.
- Prepare and share reports and updates in order to monitor progress, and also flag any issues or blockers that may impact given timescales or project success.
- Work closely with the internal project team to ensure that defined/agreed KPI targets are achieved or exceeded.
- Agree and review change management and adoption metrics to measure success; use data and metrics to adjust and share feedback as needed.
- Apply a structured methodology to assigned change management activities.
- Administer and conduct change management assessments and surveys.
- Ensure a future view approach to change management in order to support a sustained and long-term adoption of internal business solutions.
- Support teammates with any issues that may arise and help them to identify creative solutions to sometimes complex challenges.
- Proactively suggest continuous improvements to internal processes that will drive efficiency, speed, and quality of delivery within the internal business.
This list is not exhaustive; you will be required to undertake additional responsibilities as reasonably requested by your manager.
Client Operations Change and Improvement Lead, employer: Insight
Contact Detail:
Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Change and Improvement Lead,
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can help each other refine our responses and boost our confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Operations Change and Improvement Lead,
Some tips for your application 🫡
Show Your Passion for Change: When writing your application, let us see your enthusiasm for driving change and improvement. Share specific examples of how you've successfully managed change in the past, and how that aligns with our mission at Insight.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Client Operations Change and Improvement Lead role. We want to see how your background fits perfectly with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Insight
✨Know Your Change Management Stuff
Make sure you brush up on change management methodologies and best practices. Be ready to discuss how you've successfully led change initiatives in the past, and think about specific examples that showcase your ability to drive improvements and manage stakeholder expectations.
✨Understand the Company’s Vision
Dive deep into Insight's mission and values. Familiarise yourself with their approach to business transformation and how they aim to enhance client experiences. This will help you align your answers with their goals and demonstrate that you're genuinely interested in contributing to their success.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to overcome resistance to change or implement new processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Coaching Skills
Since mentoring and training teammates is a key part of the role, be prepared to discuss your experience in coaching others. Share examples of how you've influenced teams to adopt new ways of working and highlight any successful training programmes you've developed or delivered.
