At a Glance
- Tasks: Transform client experiences by moving them to digital platforms and enhancing their online processes.
- Company: Join a forward-thinking company dedicated to digital transformation in eCommerce.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values unique perspectives and talents.
- Why this job: Make a real impact by helping clients embrace digital solutions and improve their operations.
- Qualifications: Experience in sales operations or eCommerce consulting with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We are looking for an experienced e‑Commerce Consultant to join our EMEA eCommerce team. In this role, you will enhance our clients’ digital experience by transitioning them from manual, offline processes to Insight’s online portal, Insight.com. You will work closely with Sales, Operations, and our Digital teams to understand client business processes, design digital solutions, and drive adoption of our online and eProcurement capabilities. If you have a background in sales operations, procurement, business process changes, or similar client‑facing roles – and you enjoy influencing stakeholders to adopt better digital ways of working – we would be keen to hear from you. Hybrid position: You will be expected to come into the office three times a week as part of your responsibilities.
Key responsibilities
- Increase the proportion of client orders placed via Insight’s digital channels by driving adoption of Insight.com and related eCommerce solutions.
- Work with Sales Account Managers to review their accountancy, identify opportunities and build a pipeline of clients to onboard to Insight.com.
- Lead and support client‑facing meetings, including online demos and workshops, to understand existing processes and demonstrate how Insight’s digital tools can add value.
- Define and configure client‑specific requirements on Insight.com, such as catalogues, user logins, approval workflows, and other custom settings.
- Provide local expertise and training for Account Managers and new starters on Insight.com, supporting them in a confident position and using Insight’s web services with their clients.
- Analyze accounts that are not transacting online, develop strategies to migrate them to digital channels and execute agreed plans in partnership with Sales.
- Troubleshoot client and internal queries (from simple to complex), coordinating with relevant teams to ensure timely and effective resolutions.
- Function as the "eyes and ears" of the eCommerce team, gathering client feedback, identifying bugs, and highlighting potential enhancements to Insight’s web services.
- Collaborate with eCommerce Product Owners and other stakeholders to assess priorities and implement new client requirements or improvements.
- Lead or contribute to eCommerce projects, acting as a subject matter expert to ensure a smooth transition and high levels of client satisfaction.
- Support teammates by sharing knowledge, best practice, and guidance to continually improve the service we provide to clients and internal stakeholders.
Key skills and experience required
- Experience in a relevant role such as sales operations, procurement, business process/change, client success, or eCommerce consulting in a B2B environment.
- Proven experience in a client‑facing or stakeholder management role, with the ability to build credibility, influence and drive behavioural change.
- Demonstrable experience of working in a Sales, customer service, or client support environment.
- Strong understanding of business processes related to ordering, procurement, and/or digital transformation.
- Excellent communication and presentation skills, comfortable leading client demos, workshops, and training sessions.
- Strong analytical and problem‑solving skills, with the ability to interpret data and translate insights into practical actions.
- Highly organised, able to manage multiple initiatives simultaneously and deliver to agreed timelines with minimal supervision.
- Fully conversant with Microsoft Office (particularly Excel and PowerPoint); experience with tools such as Power BI is an advantage.
- Experience working with eProcurement platforms (e.g., SAP, Ariba, Coupa) is beneficial but not essential.
Insight is an equal opportunity employer and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. Insight is committed to providing equal opportunities for all applicants and recognises and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
eCommerce Consultant in Sheffield employer: Insight Technology
At Insight, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an eCommerce Consultant in our EMEA team, you will benefit from hybrid working arrangements, comprehensive training, and opportunities for professional growth while contributing to meaningful digital transformations for our clients. Join us to be part of a diverse team that values your unique talents and perspectives, ensuring a rewarding and inclusive workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Consultant in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get comfy with online demos! Since this role involves leading client-facing meetings, practice showcasing your skills through mock presentations. This will help you feel more confident when it’s time to impress potential employers.
✨Tip Number 3
Show off your analytical skills! Prepare to discuss how you've used data to drive decisions in past roles. Employers love candidates who can translate insights into actionable strategies, especially in eCommerce.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Don’t miss out on that opportunity!
We think you need these skills to ace eCommerce Consultant in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Consultant role. Highlight your experience in sales operations, procurement, or any client-facing roles that show you can drive digital transformation. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing digital experiences and how you’ve influenced stakeholders in the past. Keep it engaging and relevant to the role – we love a good story!
Showcase Your Communication Skills:Since this role involves leading demos and workshops, make sure your application reflects your strong communication abilities. Whether it’s through your writing style or examples of past presentations, let us know you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Insight Technology
✨Know Your eCommerce Stuff
Make sure you brush up on your knowledge of eCommerce platforms and digital transformation. Be ready to discuss how you've helped clients transition from manual processes to online solutions, as this will show your understanding of the role and its impact.
✨Showcase Your Client-Facing Skills
Prepare examples of how you've influenced stakeholders in previous roles. Think about times when you've led client meetings or workshops, and be ready to share how you built credibility and drove behavioural change.
✨Be Data-Driven
Since the role involves analysing accounts and developing strategies, come prepared with examples of how you've used data to inform decisions. Highlight any experience you have with tools like Excel or Power BI to demonstrate your analytical skills.
✨Practice Your Presentation Skills
As you'll be leading demos and training sessions, practice presenting your ideas clearly and confidently. Consider doing a mock presentation to a friend or family member to get comfortable with your delivery and receive feedback.
