At a Glance
- Tasks: Transform client experiences by moving them to digital platforms and enhancing their online processes.
- Company: Join a forward-thinking tech company focused on eCommerce solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Make a real difference in clients' digital journeys while collaborating with diverse teams.
- Qualifications: Experience in sales operations or client-facing roles, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We are looking for an experienced e‑Commerce Consultant to join our EMEA eCommerce team. In this role, you will enhance our clients’ digital experience by transitioning them from manual, offline processes to Insight’s online portal, Insight.com. You will work closely with Sales, Operations, and our Digital teams to understand client business processes, design digital solutions, and drive adoption of our online and eProcurement capabilities. If you have a background in sales operations, procurement, business process changes, or similar client‑facing roles – and you enjoy influencing stakeholders to adopt better digital ways of working – we would be keen to hear from you. Hybrid position: You will be expected to come into the office three times a week as part of your responsibilities.
Key responsibilities
- Increase the proportion of client orders placed via Insight’s digital channels by driving adoption of Insight.com and related eCommerce solutions.
- Work with Sales Account Managers to review their accountancy, identify opportunities and build a pipeline of clients to onboard to Insight.com.
- Lead and support client‑facing meetings, including online demos and workshops, to understand existing processes and demonstrate how Insight’s digital tools can add value.
- Define and configure client‑specific requirements on Insight.com, such as catalogues, user logins, approval workflows, and other custom settings.
- Provide local expertise and training for Account Managers and new starters on Insight.com, supporting them in a confident position and using Insight’s web services with their clients.
- Analyze accounts that are not transacting online, develop strategies to migrate them to digital channels and execute agreed plans in partnership with Sales.
- Troubleshoot client and internal queries (from simple to complex), coordinating with relevant teams to ensure timely and effective resolutions.
- Function as the "eyes and ears" of the eCommerce team, gathering client feedback, identifying bugs, and highlighting potential enhancements to Insight’s web services.
- Collaborate with eCommerce Product Owners and other stakeholders to assess priorities and implement new client requirements or improvements.
- Lead or contribute to eCommerce projects, acting as a subject matter expert to ensure a smooth transition and high levels of client satisfaction.
- Support teammates by sharing knowledge, best practice, and guidance to continually improve the service we provide to clients and internal stakeholders.
Key skills and experience required
- Experience in a relevant role such as sales operations, procurement, business process/change, client success, or eCommerce consulting in a B2B environment.
- Proven experience in a client‑facing or stakeholder management role, with the ability to build credibility, influence and drive behavioural change.
- Demonstrable experience of working in a Sales, customer service, or client support environment.
- Strong understanding of business processes related to ordering, procurement, and/or digital transformation.
- Excellent communication and presentation skills, comfortable leading client demos, workshops, and training sessions.
- Strong analytical and problem‑solving skills, with the ability to interpret data and translate insights into practical actions.
- Highly organised, able to manage multiple initiatives simultaneously and deliver to agreed timelines with minimal supervision.
- Fully conversant with Microsoft Office (particularly Excel and PowerPoint); experience with tools such as Power BI is an advantage.
- Experience working with eProcurement platforms (e.g., SAP, Ariba, Coupa) is beneficial but not essential.
Insight is an equal opportunity employer and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. Insight is committed to providing equal opportunities for all applicants and recognises and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
eCommerce Consultant employer: Insight Technology
At Insight, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an eCommerce Consultant, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying the flexibility of a hybrid work model in a vibrant office environment. Join us to make a meaningful impact on our clients' digital journeys and be part of a diverse team that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get comfy with online demos! Since this role involves leading client-facing meetings, practice showcasing your skills through mock presentations. This will help you feel more confident when it’s time to impress potential employers.
✨Tip Number 3
Show off your analytical skills! Prepare some examples of how you've used data to drive decisions in past roles. Being able to demonstrate your problem-solving abilities will set you apart from the competition.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace eCommerce Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Consultant role. Highlight your experience in sales operations, procurement, or any client-facing roles that show you can drive digital transformation.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about enhancing digital experiences. Share specific examples of how you've influenced stakeholders or improved processes in previous roles.
Showcase Your Skills:Don’t forget to mention your analytical and problem-solving skills! We want to see how you’ve used data to make decisions or improve client satisfaction in your past experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Insight Technology
✨Know Your eCommerce Stuff
Make sure you brush up on your knowledge of eCommerce platforms and digital transformation. Be ready to discuss how you've helped clients transition from manual processes to online solutions in the past. This will show that you understand the role and can hit the ground running.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've influenced stakeholders in previous roles. Think about times when you've led client meetings or workshops, and be ready to explain how you built credibility and drove behavioural change. This is key for the eCommerce Consultant position.
✨Be Data Savvy
Since you'll be analysing accounts and developing strategies, make sure you're comfortable with data interpretation. Bring examples of how you've used data to inform decisions or improve processes. Familiarity with tools like Excel and Power BI will definitely give you an edge.
✨Practice Your Presentation Skills
As you'll be leading demos and training sessions, practice your presentation skills ahead of time. Consider doing a mock demo with a friend or family member. This will help you feel more confident and ensure you can communicate effectively during the interview.
