Customer Service Advisor in West Malling

As a Customer Service Advisor, you will join an award‑winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You’ll handle a variety of customer queries via phone and email, ensuring these are managed efficiently, professionally, and in line with service standards.

This role is ideal for someone who enjoys problem‑solving, takes pride in first‑time resolution, and thrives in a collaborative environment.

Key Responsibilities

• Providing high‑quality helpdesk‑style support via telephone and email
• Navigating internal systems and following established processes
• Managing customer enquiries with professionalism and accuracy
• Liaising with relevant external providers to ensure smooth service delivery
• Taking ownership of queries and ensuring timely resolutions
• Meeting agreed team KPIs and service excellence standards
• Developing a strong understanding of company products, systems and procedures

About You

We’re looking for a proactive and organised customer service professional who has:

• Excellent written and verbal communication skills
• Strong attention to detail and a commitment to delivering great customer experiences
• The ability to multitask and work under pressure
• Confidence working independently as well as part of a team
• Good problem‑solving capabilities
• Experience using Microsoft Office (Teams, Word, Excel, Outlook)
• Previous customer service experience is highly desirable

Why Join?

You’ll be part of a friendly, forward‑thinking business that values teamwork, personal growth and career development. Employees benefit from a range of perks including:

• 25 days’ holiday plus bank holidays, with the option to buy additional unpaid leave
• Private health insurance
• Income protection
• Cycle to Work and gym schemes
• Coaching, mentoring, and structured training opportunities
• Family‑friendly policies
• Free on‑site parking

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service and Administrative

Industries

Legal Services, Real Estate, and Construction

Location

West Malling, England, United Kingdom

Compensation

Base pay range: provided by Insight Select. Actual pay based on skills and experience.