At a Glance
- Tasks: Assist customers with funding processes and train internal teams on grant systems.
- Company: Globally recognised charitable organisation with a mission-driven focus.
- Benefits: Up to £250 per day, hybrid work, free lunch, and access to an on-site gym.
- Other info: Beautiful offices in Central London with great career growth potential.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: 3+ years in customer support and experience with CRM systems.
The predicted salary is between 50000 - 65000 £ per year.
Our client, a globally recognisable charitable organisation, is currently looking for a Funding Customer Advisor to join their team to assist customers and internal staff members on the grant systems and processes.
Role & Responsibilities:
- Liaising with external customers to inform them of funding processes and systems
- Respond to queries in a timely manner
- Training internal teams on grant system and processes
- Working with other teams to create information guides on FAQs
- Present to internal teams on system and process changes
Essential Skills & Experience:
- 3+ years’ experience working on a customer helpdesk
- Experience providing guidance and training to internal and external parties
- Experience using Salesforce or a similar CRM system
- Confident in making decisions
- Confident liaising with stakeholders
Package:
- Up to £250 per day (Umbrella rate)
- Hybrid working
- Free lunch on site
- On site gym
- Beautiful offices in Central London
Funding Customer Advisor in Slough employer: Insight Select
Join a globally recognisable charitable organisation as a Funding Customer Advisor, where you will thrive in a supportive and dynamic work culture that values collaboration and employee growth. Enjoy the benefits of hybrid working, free lunch on-site, and access to a gym in beautiful Central London offices, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Funding Customer Advisor in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for a Funding Customer Advisor role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of grant systems and processes, and be ready to discuss how your experience aligns with the role. Practise answering common interview questions, especially around customer service and training.
✨Tip Number 3
Show off your skills! If you’ve got experience with Salesforce or similar CRM systems, make sure to highlight that in conversations. Bring examples of how you've used these tools to improve customer interactions or streamline processes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Funding Customer Advisor gig. Plus, applying directly gives you a better chance of standing out to potential employers.
We think you need these skills to ace Funding Customer Advisor in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant training roles. We want to see how your skills match the Funding Customer Advisor position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with grant systems and your ability to liaise with stakeholders, as these are key for us.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process!
How to prepare for a job interview at Insight Select
✨Know Your Funding Processes
Make sure you brush up on the funding processes and systems relevant to the role. Familiarise yourself with common queries and how to address them, as this will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've successfully assisted customers or trained internal teams. Highlight your ability to respond to queries promptly and effectively, as this is crucial for a Funding Customer Advisor.
✨Familiarity with CRM Systems
If you have experience with Salesforce or similar CRM systems, be ready to discuss it. Share specific instances where you've used these tools to improve customer interactions or streamline processes.
✨Engage with Stakeholders
Demonstrate your confidence in liaising with stakeholders by preparing to discuss how you've managed relationships in previous roles. Think of examples where your communication skills made a difference in achieving a positive outcome.
