Sales Coordinator

Customer Service Executive

£20,000 – £24,000 | Taunton, Somerset | Permanent

This role sits at the heart of their sales and customer service function, ensuring smooth operations and excellent service delivery. Full training is provided, making it an ideal next step for someone with strong administrative or customer service experience who is looking to grow within a purpose‐led environment.

Key Responsibilities

Receive and process customer orders via email, phone, EDI, or website

Check order details, send acknowledgements, and manage orders through to invoice and dispatch

Handle order queries, delivery issues, and stock requests

Support account managers with follow‐ups and administrative tasks

Liaise with production, planning, and despatch teams to ensure customer needs are met

Maintain accurate records

Run order reports and support general sales administration

Essential Skillset

Previous customer service experience

Confident IT skills, especially Microsoft 365 (Excel, Word, Outlook)

Minimum Grade 4 GCSE (or equivalent) in Maths and English

Honest, reliable, and professional

Strong team player with a collaborative mindset

Package

Full training and ongoing career development

Up to £24,000

Monday – Friday, 9am – 5pm

Permanent

Fantastic benefits package

#J-18808-Ljbffr