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- Tasks: Deliver exceptional customer service and manage property orders in a fast-paced environment.
- Company: Join a leading national organisation known for its friendly and inclusive culture.
- Benefits: Up to £25,500 salary, hybrid working, and career progression opportunities.
- Why this job: Make a real impact by enhancing customer experiences and improving processes.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy a collaborative team culture with ongoing professional development.
The predicted salary is between 20400 - 30600 £ per year.
Join a leading national organisation that provides innovative data and technology-driven services to a wide range of clients across the UK. Known for their friendly and inclusive culture, this company prides itself on delivering exceptional customer experiences and continuous improvement across all areas of service.
You’ll be responsible for delivering outstanding service, managing non-automated property portfolio orders, and providing quotations for specialised work. It’s a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced, team-oriented environment.
Key Responsibilities- Act as the first point of contact for customers, delivering excellent service and resolving queries efficiently.
- Handle and process complex property orders manually, ensuring accuracy and compliance.
- Communicate proactively with customers, providing timely updates and resolutions.
- Provide quotations for specialist work and assist with order troubleshooting.
- Maintain detailed knowledge of company products, services, and promotions.
- Prioritise and manage multiple tasks effectively to meet deadlines.
- Contribute to a positive and collaborative team culture.
- Identify opportunities to improve processes and enhance the customer journey.
- Previous experience in customer service, administration, or a client-facing role.
- Strong communication skills and a confident, professional manner.
- Excellent problem-solving ability and high attention to detail.
- A positive attitude with a proactive, flexible approach to work.
- Comfortable managing multiple priorities in a busy environment.
- Experience within the property or managed services sector would be advantageous but is not essential.
- Salary: Up to £25,500 per annum
- Hybrid working: 2 office days per week (after probation)
- Working hours: Monday – Friday, 09:00 – 17:30
- Career progression opportunities and ongoing professional development
Customer Support Administrator in Maidstone employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Maidstone
✨Tip Number 1
Get to know the company inside out! Research their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues effectively. This will demonstrate your ability to handle complex queries and keep customers happy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Administrator in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to manage multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Support Administrator role. Share specific examples of how you've delivered outstanding service and resolved queries efficiently in previous positions.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your professional manner right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly and inclusive culture!
How to prepare for a job interview at Insight Select
✨Know the Company Inside Out
Before your interview, take some time to research the company’s services and values. Understanding their commitment to exceptional customer experiences will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve delivered outstanding customer service or resolved complex queries. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role, such as managing multiple property orders or providing quotations. Practising how you would approach these scenarios can help you articulate your problem-solving skills during the interview.
✨Emphasise Team Collaboration
Since the company values a positive team culture, be ready to discuss how you’ve contributed to team success in previous roles. Highlighting your collaborative spirit will show that you’re a great fit for their environment.
