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- Tasks: Coordinate customer service and ensure a top-notch experience for clients.
- Company: Leading organisation in the property sector with a dynamic team.
- Benefits: £17.00 per hour, Monday to Friday, with a supportive work environment.
- Why this job: Join a hands-on role where you can make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Opportunity to lead a small team and develop your career.
My client, a leading organisation within the property sector, is seeking a Customer Service Executive to join their busy team on a temporary basis. This is a hands-on coordination role with supervisory responsibilities, supporting the delivery of an excellent customer experience from handover through to the end of the warranty period.
Responsibilities
- Dealing with customer enquiries from purchasers, tenants, agents, and housing associations.
- Coordinate remedial works with contractors, ensuring all defects raised within the warranty period are logged, monitored, and completed to agreed timescales.
- Maintain and update operative planners and ensure accurate scheduling at all times.
- Provide regular updates to customers and stakeholders, conducting follow-up calls once works are completed.
- Ensure processes and procedures are followed consistently to deliver a proactive and high-quality customer journey.
- Champion all customer service software systems, supporting development, rollout, and user training.
- Chase contractors for outstanding updates and ensure deadlines are met.
Skills
- Experience in a customer service role.
- Strong stakeholder management experience across a range of customer groups.
- Competent in all Microsoft Office applications (Excel, Word, PowerPoint).
- Highly organised with strong time-management skills and attention to detail.
- Ability to lead, motivate, and support a small team.
Package
- £17.00 per hour
- Temporary
- Monday – Friday 8.30am - 5.30pm
Customer Service Coordinator in London employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Highlight your experience in managing customer enquiries and coordinating with contractors, as these are key skills for the position.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to keep everything running smoothly, just like the role requires.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Customer Service Coordinator role. Plus, it shows you're serious about joining our team and ready to deliver an excellent customer experience.
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience in customer service and any supervisory roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've dealt with customer enquiries or coordinated projects in the past. We love a good story!
Show Off Your Organisational Skills: Since this role requires strong time-management and organisational skills, make sure to mention any tools or methods you use to stay organised. We want to know how you keep everything on track, especially when dealing with multiple stakeholders.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Insight Select
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled enquiries in the past. Think of specific examples where you’ve gone above and beyond for a customer, as this will show your commitment to delivering an excellent experience.
✨Familiarise Yourself with the Company
Research the organisation and its role in the property sector. Understanding their values and customer service approach will help you tailor your answers and demonstrate that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong time-management and organisational skills, prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share a story about a time when you successfully coordinated multiple projects or deadlines.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice your responses to common situations, like dealing with difficult customers or coordinating with contractors, to show that you can think on your feet and provide solutions.
