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- Tasks: Process confidential reports and conduct empathetic phone interviews.
- Company: Join a supportive team in the transport sector focused on health and safety.
- Benefits: Earn £140 per day with a hybrid work model and flexible hours.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Graduate-level qualification in Psychology or relevant experience required.
- Other info: Opportunity for professional growth in a collaborative setting.
The predicted salary is between 1000 - 1200 £ per month.
Ensure that your CV is up to date, and that you have read the job specs first.
3 Month Contract | £140 per day umbrella | London, Hybrid
We are seeking a Confidential Case Handler to join a critical safety and reporting team in the transport sector. This is a hybrid role based in London, offering 2 days per week in the office and the remainder remotely.
Key Responsibilities:- Process confidential reports following defined procedures, recording information accurately, and producing high-quality reports
- Peer review case reports produced by colleagues
- Conduct empathetic and neutral phone interviews with reporters, ensuring open dialogue and complete information
- Liaise with member organisations, often Health & Safety Managers or senior Directors, to ensure timely, high-quality responses
- Investigate technical and operational issues raised to support accurate report processing
- Participate in industry briefings, stakeholder meetings, and continuous improvement projects within the team
- Graduate-level qualification in Psychology or a related field, or equivalent work experience
- Experience handling phone calls and performing office-based administrative tasks
- Excellent listening, communication, and stakeholder engagement skills, with the ability to remain neutral and professional
- Commitment to confidentiality, high-quality service, and accountability
- Ability to adapt to change, work collaboratively, and contribute proactively to team objectives
- Must have a private, confidential workspace for calls
- Contract Duration: 3 months
- Rate: £140/day (umbrella)
- Location: London (Hybrid – 2 days per week in office)
- Hours: Full-time, with flexibility to cover 08:30–17:30 reporting line
- Work Environment: Hybrid, supportive team focused on health, safety, and wellbeing in the transport sector
Case Handler in London employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler in London
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the role. Read the job specs thoroughly so you can tailor your approach and show them you’re the perfect fit.
✨Tip Number 2
When it comes to interviews, practice makes perfect! Get a mate to throw some common interview questions your way, especially around handling confidential information and communication skills. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees in similar roles on LinkedIn. They might give you insider tips that could help you stand out during the selection process.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Case Handler in London
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the Case Handler role. Highlight relevant experience, especially in handling confidential information and communication skills, as these are key for us.
Read the Job Specs Carefully: Before applying, take a good look at the job description. Understanding what we’re looking for will help you align your application with our needs, making it stand out.
Showcase Your Communication Skills: Since this role involves conducting phone interviews and liaising with stakeholders, emphasise your listening and communication abilities in your application. We want to see how you can engage effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on that opportunity!
How to prepare for a job interview at Insight Select
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around processing confidential reports and conducting empathetic phone interviews. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Practice Your Listening Skills
Given the importance of communication in this role, practice active listening before your interview. You might want to do mock interviews with a friend or family member where you focus on listening carefully and responding thoughtfully. This will help you demonstrate your excellent listening skills during the actual interview.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive situations and maintain confidentiality. Think of examples from your past experiences where you’ve successfully navigated similar challenges. This will show that you can remain neutral and professional, which is crucial for a Case Handler.
✨Show Your Team Spirit
Since this role involves collaboration and contributing to team objectives, be ready to discuss how you work well in a team. Share specific examples of how you’ve contributed to team projects or improved processes in previous roles. This will highlight your proactive approach and commitment to teamwork.
