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- Tasks: Lead and support a team in client onboarding and service delivery.
- Company: Join a dynamic legal firm focused on exceptional client service.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and excellent perks.
- Why this job: Be a key player in enhancing client satisfaction and operational efficiency.
- Qualifications: Experience in a supervisory role, strong admin skills, and compliance knowledge required.
- Other info: Opportunity to cover senior roles and contribute to process improvements.
The predicted salary is between 28000 - 42000 £ per year.
Legal Client Service Supervisor
£35,000 | St Albans, Hertfordshire | Permanent
My client are seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This is a pivotal position where you will provide guidance, training, and support to a team of New Business Assistants, ensuring the smooth and efficient onboarding of clients across both property and private client matters.
You will be the go-to person for queries, performance monitoring, and compliance oversight, as well as working closely with senior management to develop and refine processes that enhance client service and operational efficiency.
Key Responsibilities:
- Lead, mentor, and support a team of New Business Assistants, ensuring workloads are managed effectively and service levels are met.
- Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes.
- Handle complex client queries and provide solutions promptly and professionally.
- Monitor team performance, provide feedback, and contribute to training and development.
- Ensure compliance with firm policies, audit measures, and regulatory requirements.
- Assist with process improvement projects to enhance team productivity and client satisfaction.
- Step in to cover aspects of the Head of Operations role when required.
About You:
- Proven experience in a supervisory or managerial role, ideally within legal, professional services, or a highly regulated environment.
- Strong administrative skills with excellent attention to detail and time management.
- Confident communicator with the ability to engage with clients and colleagues at all levels.
- Experience with compliance procedures and client onboarding processes.
- Proficient with IT systems, ideally including practice management software.
- A proactive, solution-focused mindset with a commitment to delivering exceptional client service.
Package:
- £35,000
- St Albans, Hertfordshire
- Monday – Friday, 9am – 5pm
- Excellent benefits
Legal Client Services Supervisor employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Client Services Supervisor
✨Tip Number 1
Familiarise yourself with the specific compliance procedures and client onboarding processes relevant to the legal sector. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the legal field, especially those who have experience in client services or supervisory roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and handling complex client queries. Be ready to share specific examples that highlight your leadership skills and problem-solving abilities, as these are crucial for the role.
✨Tip Number 4
Research the company’s values and recent developments in their operations. Tailoring your conversation to align with their goals and demonstrating how you can contribute to process improvements will set you apart from other candidates.
We think you need these skills to ace Legal Client Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly within legal or regulated environments. Emphasise your skills in client onboarding and compliance procedures.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Legal Client Services Supervisor. Mention specific experiences that demonstrate your ability to lead and mentor a team effectively.
Showcase Your Communication Skills: Since the role requires strong communication abilities, provide examples in your application of how you've successfully engaged with clients and colleagues at various levels.
Highlight Process Improvement Experience: Discuss any past experiences where you contributed to process improvements. This could include enhancing client service or operational efficiency, which is crucial for this position.
How to prepare for a job interview at Insight Select
✨Showcase Your Leadership Skills
As a Legal Client Services Supervisor, you'll be leading a team. Be prepared to discuss your previous experience in mentoring and supporting team members. Share specific examples of how you've successfully managed workloads and improved service levels.
✨Demonstrate Compliance Knowledge
Since compliance is crucial in this role, brush up on relevant regulations and procedures. Be ready to explain how you've ensured compliance in past positions, particularly regarding client onboarding and regulatory requirements.
✨Prepare for Complex Queries
You'll need to handle complex client queries effectively. Think of challenging situations you've faced in the past and how you resolved them. This will show your problem-solving skills and ability to maintain professionalism under pressure.
✨Highlight Process Improvement Experience
The role involves assisting with process improvement projects. Prepare to discuss any initiatives you've led or contributed to that enhanced productivity or client satisfaction. This will demonstrate your proactive mindset and commitment to operational efficiency.
