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- Tasks: Create and maintain FAQ content while enhancing customer experience with AI tools.
- Company: Join a dynamic Customer Service team in Dartford with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for skill development.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
- Why this job: Be at the forefront of AI and customer service improvements, making a real impact.
- Qualifications: Strong writing skills, attention to detail, and a passion for technology.
The predicted salary is between 28000 - 28000 £ per year.
Location: Dartford
Contract: Permanent
Monday - Friday 8.30am - 5pm - Hybrid
Salary: £28,000
We’re looking for a Knowledge & AI Coordinator to join a busy and collaborative Customer Service team. This is a fantastic opportunity for someone with strong attention to detail and a passion for content, systems, and improving customer experience through knowledge and technology.
This role will focus on maintaining and improving FAQ and knowledge content, while supporting the development of AI-driven tools to enhance customer journeys and reduce inbound queries.
What you’ll do:
- Create, update and maintain FAQ and knowledge base content across customer and internal platforms.
- Ensure all content is clear, accurate and customer-friendly.
- Translate common customer queries into structured help content, guides and troubleshooting steps.
- Analyse customer enquiries and trends to identify gaps and opportunities for new content.
- Support the implementation and improvement of AI tools, including chat and automated responses.
- Review AI-generated outputs to ensure accuracy and relevance.
- Assist in improving self-service journeys within the customer portal.
- Work closely with Customer Service, Technical and Digital teams to ensure content is aligned and up to date.
- Support quality checks and continuous improvement of processes and content.
What we’re looking for:
- Strong written communication skills with excellent attention to detail.
- Experience in customer service, administration or a content-focused role.
- Organised and able to present information clearly and logically.
- Comfortable using systems such as CRM platforms (e.g. Salesforce).
- Analytical mindset with the ability to identify trends and common issues.
- A proactive and collaborative team player.
- Willingness to learn and develop knowledge of AI and automation tools.
- Interest in technical products is beneficial but not essential.
Why apply?
- Opportunity to work on innovative AI and customer experience initiatives.
- Collaborative and supportive team environment.
- Chance to develop skills in content, systems and emerging technologies.
- Play a key role in improving customer journeys and service efficiency.
Knowledge & AI Coordinator employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge & AI Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially anything related to AI and customer experience. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Focus on articulating your thoughts clearly and confidently, especially about your experience with content and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and ready to dive into the world of knowledge and AI.
We think you need these skills to ace Knowledge & AI Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Knowledge & AI Coordinator role. Highlight your experience with content creation and customer service, and show us how your skills align with our mission to improve customer journeys.
Show Off Your Attention to Detail: Since we’re all about clarity and accuracy, it’s crucial to demonstrate your strong written communication skills. Double-check your application for any typos or errors, as this reflects your attention to detail and professionalism.
Be Analytical: We love a good analytical mindset! In your application, share examples of how you've identified trends or gaps in previous roles. This will show us that you can think critically and contribute to improving our knowledge content.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Insight Select
✨Know Your Stuff
Make sure you’re familiar with the role of a Knowledge & AI Coordinator. Brush up on your understanding of FAQs, knowledge bases, and how AI tools can enhance customer experience. Being able to discuss these topics confidently will show that you’re genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires strong attention to detail, prepare examples from your past experiences where you’ve demonstrated this skill. Whether it’s creating clear content or analysing customer queries, having specific instances ready will help you stand out.
✨Be Ready to Collaborate
This job involves working closely with various teams, so be prepared to discuss how you’ve successfully collaborated in the past. Think of examples where teamwork led to improved processes or customer satisfaction, and highlight your proactive approach.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s current AI initiatives or how they measure the success of their knowledge content. This shows your enthusiasm for the role and your desire to contribute meaningfully.