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For Companies At a Glance
- Tasks: Coordinate engineers and manage customer queries in a fast-paced environment.
- Company: Join a dynamic team in the drainage and facilities sector.
- Benefits: Full-time hours, competitive salary, and a supportive work culture.
- Other info: Monday to Friday role with opportunities for growth and development.
- Why this job: Be the key contact for customers and engineers, making every day unique.
- Qualifications: Experience in customer service or coordination, with strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector. This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.
The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.
The Role
- You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish.
- Handling incoming calls from customers, engineers, and internal teams.
- Managing a busy shared inbox and responding within required timeframes.
- Raising and logging new jobs onto internal systems and client portals.
- Scheduling and allocating works to engineers.
- Managing urgent and reactive call-outs.
- Supporting engineers with on-site issues where required.
- Updating customers on job progress and resolving queries.
- Handling complaints professionally and efficiently.
- Closing completed jobs accurately on the system.
What We’re Looking For
- Previous experience within a helpdesk, scheduling, customer service, or coordination role.
- Strong organisational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Professional and confident telephone manner.
- Good attention to detail and administrative ability.
- Experience using Microsoft Office, particularly Word and Excel.
- Ability to work well under pressure in a fast-paced environment.
- A proactive and team-focused attitude.
Additional Information
Monday to Friday working hours: 10am – 6pm. Weekend callout rota: 1 week in every 4. Permanent full-time position.
Customer Service Coordinator in Kent employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the drainage and facilities sector. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. We want you to shine when discussing your experience with scheduling and managing queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and scheduling experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or managed schedules in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Insight Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing customer queries and scheduling works. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved complaints or coordinated with teams, and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared to discuss how you manage multiple tasks. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment. This will highlight your capability to handle the demands of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Customer Service Coordinator, such as handling urgent call-outs or managing a busy inbox, and prepare your responses. This will show that you're proactive and ready to tackle real-life situations.