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For Companies At a Glance
- Tasks: Engage with customers to recommend insurance products and ensure a top-notch experience.
- Company: Join a reputable insurance provider known for its commitment to customer service.
- Benefits: Enjoy a competitive salary, no weekend work, and full training in a supportive team.
- Why this job: Kick-start your career in a thriving industry with clear progression opportunities.
- Qualifications: Previous customer service or sales experience is preferred; enthusiasm and a team spirit are essential.
- Other info: Work Monday to Friday, 37.5 hours a week, in a friendly environment that celebrates success.
The predicted salary is between 21000 - 25000 £ per year.
Job Description
Customer Service Advisor\\nOxford | £21,000 – £25,000 | Permanent, Office Based\\n\\nOur client, a long-standing and reputable insurance provider, is looking for a motivated Customer Service Advisor to join their growing team in Oxford. Whether you have experience in customer service, sales, or a similar role, this is a fantastic opportunity to kick-start or further develop your career in the insurance industry.\\n\\nWhat you’ll be doing:\\n\\nSpeaking with new and existing customers to understand their needs and recommend suitable insurance products\\nBuilding strong relationships and ensuring an exceptional customer experience\\nWorking towards individual and team KPIs and performance goals\\nProviding clear, accurate information to support informed decision-making\\nSupporting customer retention and identifying opportunities to upsell where appropriateWho we’re looking for:\\n\\nPrevious experience in customer service or sales (especially in a target or KPI-driven environment)\\nA confident and enthusiastic communicator with a customer-first mindset\\nMotivated, reliable, and eager to learn\\nProactive problem solver who enjoys working in a team\\nSomeone keen to develop their skills and grow within the insurance industryWhat’s in it for you?\\n\\nCompetitive salary of £21,000 – £25,000 (dependent on experience)\\nMonday to Friday, 37.5 hours per week – no weekends\\nFull training and ongoing support\\nClear progression opportunities within a growing business\\nFriendly and supportive team environment that celebrates success
Insurance Advisor employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor
✨Tip Number 1
Familiarise yourself with the insurance products offered by the company. Understanding their services will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and build your confidence in handling various customer scenarios.
✨Tip Number 3
Research common customer service challenges in the insurance industry. Being prepared to discuss how you would handle these situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Insurance Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Use specific examples that demonstrate your ability to meet KPIs and provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the insurance industry. Mention how your skills align with the job requirements, particularly your communication skills and problem-solving abilities.
Highlight Relevant Skills: In your application, emphasise skills such as relationship building, customer retention, and upselling. These are key aspects of the role and will show that you understand what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insight Select
✨Know Your Insurance Basics
Familiarise yourself with basic insurance concepts and products. This will help you answer questions confidently and demonstrate your interest in the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and built relationships with customers.
✨Demonstrate Your Communication Skills
Practice clear and concise communication. During the interview, focus on articulating your thoughts well, as strong communication is key for an Insurance Advisor.
✨Be Ready to Discuss KPIs
Understand what KPIs are relevant in a customer service role. Be prepared to discuss how you've met or exceeded targets in previous positions, showcasing your results-driven mindset.
