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- Tasks: Coordinate customer queries and manage scheduling for engineers in a dynamic environment.
- Company: Join a supportive team in the drainage and facilities sector.
- Benefits: Competitive salary, stable hours, and opportunities for skill development.
- Other info: Fast-paced role with a proactive team-focused culture.
- Why this job: Make a real difference by ensuring efficient service and customer satisfaction.
- Qualifications: Experience in customer service or coordination, strong communication skills required.
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector. This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.
The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.
The Role
You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish. Duties will include:
- Handling incoming calls from customers, engineers, and internal teams
- Managing a busy shared inbox and responding within required timeframes
- Raising and logging new jobs onto internal systems and client portals
- Scheduling and allocating works to engineers
- Managing urgent and reactive call-outs
- Supporting engineers with on-site issues where required
- Updating customers on job progress and resolving queries
- Handling complaints professionally and efficiently
- Closing completed jobs accurately on the system
What We’re Looking For
- Previous experience within a helpdesk, scheduling, customer service, or coordination role
- Strong organisational and multitasking skills
- Excellent communication skills, both written and verbal
- Professional and confident telephone manner
- Good attention to detail and administrative ability
- Experience using Microsoft Office, particularly Word and Excel
- Ability to work well under pressure in a fast-paced environment
- A proactive and team-focused attitude
Additional Information
Monday to Friday working hours: 10am – 6pm
Weekend callout rota: 1 week in every 4
Permanent full-time position
This is a fantastic opportunity to join a supportive and growing team where you can develop your skills within a stable and busy environment.
Customer Service Coordinator in Gravesend employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Gravesend
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries and coordinating with engineers, being clear and confident on the phone is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues under pressure. This will impress during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service Coordinator in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and scheduling experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've handled customer queries or managed schedules in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Insight Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing customer queries and scheduling works. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved complaints or managed urgent situations, and be ready to share these stories during your interview.
✨Demonstrate Your Organisational Skills
As a Customer Service Coordinator, you'll need to juggle multiple tasks. Bring along examples of how you've successfully managed busy schedules or coordinated projects in previous roles. This will highlight your ability to stay organised and efficient under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for scheduling, or how they handle peak times. This shows that you're proactive and genuinely interested in how you can fit into their operations.