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- Tasks: Coordinate customer queries and manage engineer schedules in a fast-paced environment.
- Company: Join a dynamic team in the drainage and facilities sector.
- Benefits: Full-time hours with a supportive work culture and career growth.
- Other info: Monday to Friday role with occasional weekend callouts.
- Why this job: Be the key contact for customers and engineers, making a real difference every day.
- Qualifications: Experience in customer service or coordination, with strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector. This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.
The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.
The Role
You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish.
- Handling incoming calls from customers, engineers, and internal teams
- Managing a busy shared inbox and responding within required timeframes
- Raising and logging new jobs onto internal systems and client portals
- Scheduling and allocating works to engineers
- Managing urgent and reactive call-outs
- Supporting engineers with on-site issues where required
- Updating customers on job progress and resolving queries
- Handling complaints professionally and efficiently
- Closing completed jobs accurately on the system
What We’re Looking For
- Previous experience within a helpdesk, scheduling, customer service, or coordination role
- Strong organisational and multitasking skills
- Excellent communication skills, both written and verbal
- Professional and confident telephone manner
- Good attention to detail and administrative ability
- Experience using Microsoft Office, particularly Word and Excel
- Ability to work well under pressure in a fast-paced environment
- A proactive and team-focused attitude
Additional Information
Monday to Friday working hours: 10am – 6pm
Weekend callout rota: 1 week in every 4
Permanent full-time position
Locations
Customer Service Coordinator (Contract, Temporary) in Gravesend, Kent employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Contract, Temporary) in Gravesend, Kent
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries and coordinating with engineers, being clear and confident on the phone is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved urgent issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator (Contract, Temporary) in Gravesend, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and scheduling experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or managed schedules in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Insight Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing customer queries and scheduling works. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved complaints or managed urgent requests. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Customer Service Coordinator. Bring up specific instances where you've successfully managed multiple tasks or schedules. You could even mention tools or methods you use to stay organised, which will highlight your proactive approach to the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle a busy shared inbox or an urgent call-out situation. Practising these scenarios will help you respond effectively and show that you can thrive in a fast-paced environment.